Service Charge Analyst

Southern Housing; Fleet; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

Southern Housing is seeking an experienced Service Charge Analyst to ensure accurate, transparent and compliant service charges for residents and stakeholders. You will join a team reporting to the Service Charge Manager and support transformation of service charge delivery.

You’ll be based in Sittingbourne, Croydon or Farringdon with hybrid options to discuss with your manager. The role covers a mix of analysis, stakeholder liaison and process improvement across teams.

Qualifications

• Experience in service charge analysis or service charge management.
• Good understanding of residential and commercial service charges and relevant legislation.
• Strong numerical and analytical skills.
• Excellent communication and customer service skills.
• Ability to manage competing priorities and meet deadlines.
• Collaborative approach and commitment to delivering excellent outcomes for residents.

Responsibilities

• Calculating, constructing and issuing estimated and actual service charges.
• Ensuring compliance with legal requirements, contracts, policies and procedures.
• Managing complex service charge cases and supporting full cost recovery.
• Providing expert advice and responding to resident enquiries and complaints.
• Building strong relationships with budget holders, service managers and external stakeholders.
• Supporting new developments through accurate service charge calculations and advice.
• Preparing information and evidence for First Tier Tribunal hearings when required.
• Identifying opportunities to improve processes, communications and customer experience.
• Maintaining accurate service charge data and working collaboratively across teams.

Skills

Numerical skills

Analytical skills

Communication skills

Customer service

Prioritisation

Collaborative approach

Job description

We're looking for an experienced Service Charge Analyst to join our team and help deliver a high-quality, customer-focused service to our residents and stakeholders. Reporting to the Service Charge Manager, you'll play a key role in ensuring service charges are accurate, transparent and compliant, while supporting the ongoing transformation of our service charge delivery.

You will be based in one of our main offices in Sittingbourne, Croydon or Farringdon with hybrid options to be discussed with your manager.

What you'll be doing

• Calculating, constructing and issuing estimated and actual service charges.
• Ensuring compliance with legal requirements, contracts, policies and procedures.
• Managing complex service charge cases and supporting full cost recovery.
• Providing expert advice and responding to resident enquiries and complaints.
• Building strong relationships with budget holders, service managers and external stakeholders.
• Supporting new developments through accurate service charge calculations and advice.
• Preparing information and evidence for First Tier Tribunal hearings when required.
• Identifying opportunities to improve processes, communications and customer experience.
• Maintaining accurate service charge data and working collaboratively across teams.

What you'll need

• Experience working in service charge analysis or service charge management.
• Good understanding of residential and commercial service charges and relevant legislation.
• Strong numerical and analytical skills.
• Excellent communication and customer service skills.
• Ability to manage competing priorities and meet deadlines.
• A collaborative approach and commitment to delivering excellent outcomes for residents.

Closing Date - 21st October 2026 at 23:59

Shortlisting Date - 22nd October 2026

Interview Dates - 4th & 5th November 2026