Service Centre Team Leader: Lead Repairs & Customer Service

ProTech Recruitment Ltd; Borehamwood; On-site; GBP 36,000 - 48,000; Full time

Job summary

ProTech Recruitment Ltd seeks an experienced Service Centre Team Leader to oversee the day-to-day operation of a busy service centre in the UK. You will lead a team of service technicians, prioritise repair workloads, and ensure high-quality repairs and customer service are delivered.

You will collaborate with the Product Manager and other departments to drive performance, maintain standards, and respond to customer requirements.

Qualifications

• Experience in a service, repair or maintenance environment.
• Strong planning, organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer-focused and professional.
• Ability to work under pressure and meet deadlines.
• Knowledge of electro-mechanical or optical/electronic equipment.

Responsibilities

• Lead the day-to-day operations of the Service Centre.
• Manage and prioritise repair, inspection and refurbishment workloads.
• Line manage, motivate and develop a team of Service Technicians.
• Approve service quotations and sales/service orders.
• Monitor service performance and produce regular KPI reports.
• Collaborate with Product Manager to manage stock levels, budgets and performance.
• Ensure refurbished equipment meets quality standards before release.
• Provide technical support to customers via email and telephone.
• Coordinate with internal teams for demonstrations, training and technical issues.
• Conduct regular performance reviews and annual appraisals.
• Manage holidays, absence and overtime.
• Support continuous improvement by reviewing procedures and training.

Education

Electronics / Telecommunications qualification

Job description

ProTech Recruitment Ltd seeks an experienced Service Centre Team Leader to oversee the day-to-day operation of a busy service centre in the UK. You will lead a team of service technicians, prioritise repair workloads, and ensure high-quality repairs and customer service are delivered.

You will collaborate with the Product Manager and other departments to drive performance, maintain standards, and respond to customer requirements.