Technical Services Manager: UK-wide Field & Repairs Growth

Syntech Recruitment Ltd; Crawley; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Base salary + commission

OTE £10k in year 1

Revenue growth opportunity

Technical leadership role

Career progression

Job summary

Syntech Recruitment Ltd in Crawley, West Sussex, is seeking an experienced Technical Services Manager to lead its Site Services function. This hands-on leadership role combines technical services, team management, customer relationships, and project delivery across the UK.

You will manage a small technical team, drive repairs, maintenance, upgrades, and commercial growth, with a base salary of £48,000 plus uncapped commission and an expected £10,000 OTE in year one.

Qualifications

• Experience within a technical engineering, maintenance, facilities or field service environment.
• Previous experience managing technical teams, engineers or supervisors.
• Strong understanding of equipment repairs, maintenance, warranty and customer support.
• Ability to interpret technical drawings, documentation and specifications.
• Experience investigating equipment failures and completing root cause analysis.

Responsibilities

• Manage and develop the Site Services and Repairs team, including 1:1s, reviews, training and performance management.
• Build strong relationships with key customers and take ownership of escalated technical or service issues.
• Conduct customer site visits and lead regular account review meetings.
• Monitor warranty claims, equipment failures and associated costs.
• Investigate recurring equipment issues and support root cause analysis.
• Work closely with Quality and Technical teams to improve equipment reliability, installation and lifecycle performance.
• Manage repair, refurbishment, upgrade and improvement projects from initial requirement through to completion.
• Coordinate customers, suppliers, engineers and subcontractors while controlling project timescales and budgets.
• Work alongside Business Development to grow Site Services revenue across new and existing customers.
• Conduct site surveys and identify opportunities for maintenance programmes, repairs, upgrades and additional works.
• Support quotations, proposals and CapEx/OpEx solutions based on customer requirements.
• Contribute directly towards divisional turnover, margin and profitability.

Skills

Technical leadership

Team management

Customer relationships

Project delivery

Root cause analysis

Field service

Job description

Syntech Recruitment Ltd in Crawley, West Sussex, is seeking an experienced Technical Services Manager to lead its Site Services function. This hands-on leadership role combines technical services, team management, customer relationships, and project delivery across the UK.

You will manage a small technical team, drive repairs, maintenance, upgrades, and commercial growth, with a base salary of £48,000 plus uncapped commission and an expected £10,000 OTE in year one.