Hands-on Centre Manager – Technical Services, Bristol

CRP Group Global Ltd; West of England; On-site; GBP 40,000 - 60,000; Full time

Job summary

CRP Group Global Ltd is seeking a Centre Manager in Bristol to oversee the day-to-day operation of a busy technical service centre, supervising workshop staff and mobile technicians. You will coordinate work, manage customer requirements, stock, and safety, while delivering high-quality service and commercial performance.

The role suits an experienced technician or service manager stepping into a broader management position, with a hands-on leadership style and strong technical background in

Qualifications

• Strong technical background in hydraulics, hydraulic hose assembly, mechanical engineering, plant, vehicles, industrial maintenance or a related field.
• Experience managing, supervising or leading technicians, engineers, workshop staff or a technical service team.
• Understanding of mobile service, breakdown response or field-based technical operations.
• Strong emphasis on quick customer response and minimising equipment downtime.
• Excellent communication and interpersonal skills.
• Confident dealing with customers, technical staff and operational challenges.

Responsibilities

• Oversee the daily operation of the Service Centre, including workshop activities, facilities, equipment and general presentation.
• Coordinate and allocate work across the centre and mobile service technicians to ensure fast, professional and reliable customer service.
• Act as a key point of contact for customers, technicians and other stakeholders.
• Ensure all work is carried out by appropriately trained and competent personnel.
• Ensure the centre and mobile service operation comply with relevant UK legislation, company procedures and industry standards.
• Maintain high standards of customer service and ensure customer enquiries and calls are handled professionally.
• Ensure pricing and charging for work is fair, consistent and commercially appropriate.
• Provide technical and sales support to mobile technicians where required.
• Recruit, train, supervise and develop members of the technical team.
• Carry out regular performance reviews and appraisals.
• Monitor the quality of work completed by technicians on customer equipment.
• Address performance or conduct issues appropriately and in line with employment procedures.
• Ensure all tools, machinery and equipment are fit for purpose and properly maintained.
• Ensure relevant equipment is serviced, maintained and calibrated where required.
• Take responsibility for stock management, inventory levels and ordering.
• Organise and lead regular team meetings, safety briefings and toolbox talks.
• Support the ongoing development of health & safety, quality and environmental standards across the operation.
• Identify opportunities to improve operational efficiency, customer service and business performance.

Skills

Hydraulics

Team leadership

Mobile service knowledge

Customer focus

Communication

Operational problem solving

Job description

CRP Group Global Ltd is seeking a Centre Manager in Bristol to oversee the day-to-day operation of a busy technical service centre, supervising workshop staff and mobile technicians. You will coordinate work, manage customer requirements, stock, and safety, while delivering high-quality service and commercial performance.

The role suits an experienced technician or service manager stepping into a broader management position, with a hands-on leadership style and strong technical background in