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ProTech Recruitment Ltd; Borehamwood; On-site; GBP 36,000 - 48,000; Full time

Job summary

ProTech Recruitment Ltd seeks an experienced Service Centre Team Leader to oversee the day-to-day operation of a busy service centre in the UK. You will lead a team of service technicians, prioritise repair workloads, and ensure high-quality repairs and customer service are delivered.

You will collaborate with the Product Manager and other departments to drive performance, maintain standards, and respond to customer requirements.

Qualifications

• Experience in a service, repair or maintenance environment.
• Strong planning, organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer-focused and professional.
• Ability to work under pressure and meet deadlines.
• Knowledge of electro-mechanical or optical/electronic equipment.

Responsibilities

• Lead the day-to-day operations of the Service Centre.
• Manage and prioritise repair, inspection and refurbishment workloads.
• Line manage, motivate and develop a team of Service Technicians.
• Approve service quotations and sales/service orders.
• Monitor service performance and produce regular KPI reports.
• Collaborate with Product Manager to manage stock levels, budgets and performance.
• Ensure refurbished equipment meets quality standards before release.
• Provide technical support to customers via email and telephone.
• Coordinate with internal teams for demonstrations, training and technical issues.
• Conduct regular performance reviews and annual appraisals.
• Manage holidays, absence and overtime.
• Support continuous improvement by reviewing procedures and training.

Education

Electronics / Telecommunications qualification

Job description

We are looking for an experienced and motivated Service Centre Team Leader to oversee the day-to-day operation. This is a hands-on leadership role responsible for managing a team of service technicians, ensuring repairs and servicing are completed efficiently, and delivering excellent customer service.

Working closely with the Product Manager and other departments, you will help drive performance, maintain high-quality standards, and ensure customer requirements are met.

Key Responsibilities as a Warehouse Team Leader

• Lead the day-to-day operations of the Service Centre.
• Manage and prioritise repair, inspection and refurbishment workloads.
• Line manage, motivate and develop a team of Service Technicians.
• Approve service quotations and sales/service orders.
• Monitor service performance and produce regular KPI reports.
• Work with the Product Manager to manage stock levels, budgets and departmental performance.
• Ensure refurbished equipment meets quality standards before release.
• Provide technical support to customers via email and telephone where required.
• Coordinate with internal teams to support demonstrations, training and technical issues.
• Conduct regular performance reviews, one-to-one meetings and annual appraisals.
• Manage employee holidays, absence and overtime.
• Support continuous improvement by reviewing procedures, developing team skills and organising training.
• Carry out any other reasonable duties as required.

Essential Skills & Experience as a Warehouse Team Leader

• Previous experience in a supervisory or team leadership role.
• Experience within a service, repair or maintenance environment.
• Strong planning, organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer-focused with a professional approach.
• Ability to work effectively under pressure and meet deadlines.
• Knowledge of electro-mechanical or optical/electronic equipment.
• Qualification in Electronics, Telecommunications or a related discipline.