Service Centre Team Leader- Birmingham New Street

Arriva TrainCare; Birmingham; Hybrid; GBP 29.000 - 36.000; Vollzeit

Zusammenfassung

Arriva TrainCare Birmingham New Street Service Centre is looking for a proactive Team Leader to supervise daily operations, ensure timely preparation and delivery of supplies, and coach team members to uphold service standards. The role requires you to live within an hour’s commute of Birmingham New Street and to travel at unsocial hours due to shift work, including weekends and bank holidays.

You will implement central processes, manage rosters, and ensure safety and compliance with company

Qualifikationen

• A background in team leadership or management is required for this role.
• A background in logistics supply and basic food hygiene experience would be desirable but not essential.
• Team Leaders are expected to assess, coach and train new and existing Team Members.
• The role involves working various shifts including weekends and bank holidays.

Aufgaben

• Responsible for timely preparation and delivery of supplies and equipment to CrossCountry and its clients.
• Carrying out Service Centre checks and procedures.
• Ensuring equipment is fit for purpose.
• Cleaning of CrossCountry premises and equipment at own location.
• Ensuring stock and equipment levels are maintained.
• Maintaining stock movements using correct procedures.
• Complying with company policies, safety rules and regulations.
• Communicating professionally with suppliers, customers and colleagues.
• Providing relief cover for the Service Centre Manager and at other locations.
• Roster management across short, medium and long term planning.

Kenntnisse

Team Leadership

Coaching

Training

Communication

Work Under Pressure

Shift Work

Jobbeschreibung

Service Centre Team Leader- Birmingham New StreetThis website stores cookies on your computer. These cookies are used to collect information about how you interact with our website. We use this information in order to improve and customize your browsing experience and for analytics about our visitors both on this website. To find out more, see our Privacy Policy.### Service Centre Team Leader- Birmingham New StreetApply: Cross Country: Full time: Posted Yesterday: End Date: November 2, 2026 (5 days left to apply): JR033199An exciting opportunity has become available to join our Birmingham Service Centre Team as a Team Leader. Salary - £32,290 per year based on 37 hours per week. You must live within 1 hour’s commute of Birmingham New Street and be able to travel at unsocial hours reliably due to the shiftwork involved. **Purpose of Job** Reporting to the Service Centre Manager you will be responsible for ensuring the completion of all Service Centre responsibilities. The Team Leader will contribute to the development and implementation of new central processes and local best practices. There will be a requirement for Team Leaders to assess, coach and train new and existing Team Members. The role involves working various shifts including weekends and bank holidays. Team Leaders will be expected to carry out all duties relevant to Team members as necessary to ensure successful Centre performance (including ensuring orders are correctly packed and loaded onto the trains at the correct times, carrying out routine service checks and procedures (e.g. fridge temperature checks), cleaning of the Service Centre and the environmentally disposal of packaging and waste materials).You must have the ability to work to tight deadlines with a proven track record of working in a high pressure environment. A background in team leadership or management is required for this role. A background in logistics supply and basic food hygiene experience would be desirable but not essential. **Principal Accountabilities** • Responsible for the timely preparation and delivery of supplies and equipment to CrossCountry and its clients.• Responsible for carrying out Service Centre checks and procedures• Responsible for ensuring equipment is fit for purpose• Responsible for the cleaning of CrossCountry premises and equipment at own location• Ensuring stock and equipment levels are continuously maintained• Ensuring all stock and equipment movements are accounted for using correct procedures• Be aware of and comply with all company policies and procedures• Be aware of and comply with all relevant safety rules and regulations• Responsible for professional communication with internal and external suppliers, customers and colleagues• Responsible for accepting and accounting for deliveries from suppliers• Responsible for correct storage of all CrossCountry stock and property• Responsible for the security of buildings, contents, and colleagues• Requirement to attend additional training as necessary• Requirement for use of specialist equipment if appropriately trained• Provide assistance to the Service Centre Manager or Customer Service Manager in order to ensure maintenance of Centre performance• Providing relief cover for the Service Centre Manager• Provide relief cover at other locations• Possible requirement to lodge• Carry out various other duties if suitably trained In addition to the above the Team leader is responsible for:• Ensuring the Service Centre is compliant with all internal and external auditing criteria• Disseminating information to staff, colleagues and management• Short term Roster management - shift coverage and usage of overtime and/or agency staff• Medium term roster management – including annual leave coverage and engineering works• Long term roster planning – identifying areas for roster improvement• Liaising with Resources, Payroll and Customer Service Managers• Assessment, coaching and motivating of Team Members• Development of best practices• Implementation of new central processes• Placing stock orders with external and internal suppliers• Investigating any KPI shortfalls• Training and coaching of new entrants To apply, please submit your CV by the close date of **Monday 2nd November 2026.** ***We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.***