Senior Conductors- Birmingham New Street

Arriva TrainCare; Birmingham; Hybrid; GBP 31,000 - 39,000; Full time

Benefits offered by this job

Free rail travel across CrossCountry

Discounted rail travel on other lines

Pension scheme

Uniform provided

Generous holiday entitlement

Job summary

CrossCountry is recruiting Senior Conductors for Birmingham New Street, offering roles on trains up to 100mph to help transport people across the UK. Expect an average of 37 hours per week with shift work, including some weekends, and a comprehensive 10-week training program at the Derby Customer Service Training Centre.

You will check and sell tickets on board, advise customers about their journey, and ensure a safe, comfortable environment for all travelers.

Qualifications

• Check and sell tickets on board our services.
• Advise customers about their journey and assist with questions.
• Maintain safety standards and respond to incidents as needed.

Responsibilities

• Check and sell tickets on board CrossCountry services.
• Advise customers about their journey and assist with information needs.
• Ensure passenger safety and comfort, fix or report defective equipment as required.

Skills

Ticket checks & selling onboard

Customer service

Safety critical awareness

Shift work

Job description

Senior Conductors- Birmingham New StreetThis website stores cookies on your computer. These cookies are used to collect information about how you interact with our website. We use this information in order to improve and customize your browsing experience and for analytics about our visitors both on this website. To find out more, see our Privacy Policy.### Senior Conductors- Birmingham New StreetApply: Birmingham New Street: Full time: Posted Today: End Date: November 11, 2026 (13 days left to apply): JR033236**New Year- New Start??** We are recruiting for Senior Conductors to join CrossCountry in March 2027 at Birmingham New Street. Would you like to work onboard our Turbostar trains, travelling at up to 100mph, helping to transport people across the UK?Would you like a role where no two days are the same and you meet different people every day?Are you passionate about delivering excellent Customer Service?Are you focussed on delivering a safe train journey for all our customers and your colleagues? If you answered ‘Yes’ to the above, then you could be just the person we are looking for so apply to be a Senior Conductor with CrossCountry at Birmingham. As an employee, you will receive free unlimited train travel on our services across our extensive rail network, discounted train travel on other train companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £30,920per annum during the first 12 months, rising to £39,147per annum after 12 months. Average hours are 37 per week. Senior Conductors are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs. Not every day runs smoothly on the Railway, and you could face many different challenges as a Senior Conductor, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty!! You’ll ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it. Your initial 10 week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role. This is not a 9 to 5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week. You must live within 1 hour’s commute of Birmingham and be able to travel at unsocial hours reliably due to the shiftwork involved.**To apply for this role, please submit your current CV AND a covering letter explaining your reasons for applying and why you would be suitable.****Close date for applications is Wednesday 11th November 2026.**Applications without a covering letter may not be considered.Please note, Senior Conductor positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check. *We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.*