Service Centre Supervisor

Adecco; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a hands-on Service Centre Supervisor to lead a busy Rainham operation. You will oversee the day-to-day service centre, drive performance, and ensure customer commitments are met.

On the shop floor you will develop a team of team leaders, operatives, drivers and machinists, manage workloads, safety, training and payroll tasks, while upholding company standards. Adecco Group UK & Ireland is an Equal Opportunities Employer.

Qualifications

• Previous experience in a supervisory or team leadership role
• Strong people management and coaching skills
• Ability to motivate and engage teams to achieve results
• Excellent planning and organisational skills
• Good understanding of Health & Safety practices
• Strong communication skills with the ability to influence at all levels
• Problem-solving mindset with experience identifying and implementing improvements
• Basic IT skills including Microsoft Office

Responsibilities

• Lead, motivate and develop a team of Service Centre Team Leaders, Operatives, Drivers and Machinists
• Ensure customer service agreements and turnaround times are consistently achieved
• Manage daily workloads and allocate resources effectively to maximise productivity
• Monitor team performance, attendance, holiday planning and absence management
• Drive a culture of safety, quality and continuous improvement
• Investigate operational issues and implement long-term solutions through root cause analysis
• Ensure all team members are trained, compliant and working to standard operating procedures
• Support recruitment, onboarding and development of new team members
• Manage vehicle compliance and ensure a roadworthy fleet is available to support customer requirements
• Complete administrative tasks including payroll information, timesheets and employee support queries

Skills

Supervisory leadership

People management

Team motivation

Planning & organisation

Health & Safety

Communication

Problem solving

IT basics

Job description

Service Centre Supervisor

Location: Rainham, Essex

Department: Service

The Opportunity

We're looking for an experienced Service Centre Supervisor to lead a busy operational team in Rainham. This is a fantastic opportunity for a hands-on people manager who enjoys leading teams, driving performance, and delivering excellent customer service in a fast-paced environment.

You'll be responsible for overseeing the day-to-day operation of the Service Centre, ensuring client commitments are met, productivity targets are achieved, and the team operates safely and efficiently.

Key Responsibilities

• Lead, motivate and develop a team of Service Centre Team Leaders, Operatives, Drivers and Machinists
• Ensure customer service agreements and turnaround times are consistently achieved
• Manage daily workloads and allocate resources effectively to maximise productivity
• Monitor team performance, attendance, holiday planning and absence management
• Drive a culture of safety, quality and continuous improvement
• Investigate operational issues and implement long-term solutions through root cause analysis
• Ensure all team members are trained, compliant and working to standard operating procedures
• Support recruitment, onboarding and development of new team members
• Manage vehicle compliance and ensure a roadworthy fleet is available to support customer requirements
• Complete administrative tasks including payroll information, timesheets and employee support queries

What We're Looking For

Essential Skills & Experience

• Previous experience in a supervisory or team leadership role
• Strong people management and coaching skills
• Ability to motivate and engage teams to achieve results
• Excellent planning and organisational skills
• Good understanding of Health & Safety practices
• Strong communication skills with the ability to influence at all levels
• Problem-solving mindset with experience identifying and implementing improvements
• Basic IT skills including Microsoft Office

Desirable

• Experience within service, manufacturing, logistics, operations or production environments
• Knowledge of Continuous Improvement or Lean/6S principles
• Experience with workforce planning and succession planning
• IOSH Managing Safely qualification
• ILM Level 5 or equivalent leadership qualification

What Success Looks Like

• Deliver customer service commitments on time and in full
• Build a skilled, engaged and high-performing team
• Drive improvements in safety, quality and operational efficiency
• Control overtime and operational costs against budget
• Create a positive, collaborative and accountable working culture

Ideal Candidate

We are looking for a proactive leader who enjoys being visible on the shop floor, supporting their team, solving problems, and driving continuous improvement. You'll be someone who takes ownership, leads by example and is passionate about delivering great service for customers.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.