Service Centre Supervisor

MSA, The Safety Company

Rainham

On-site

GBP 32,000 - 42,000

Full time

6 days ago

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Job summary

MSA Safety on-site in Rainham is seeking a Service Centre Supervisor to lead the on-site team and ensure efficient 7-day laundry and repair turnaround under contractual agreements with the London Fire Brigade.

You will develop team capabilities, implement 6S, manage resources, and drive safety, quality and cost efficiency while maintaining excellent communication and supervision of payroll processes.

Qualifications

Health & safety principles understood and applied.
Strong leadership and people management.
Organised planning and activity scheduling.
Customer service excellence mindset.
Continuous improvement mindset.
Ability to work under pressure and meet targets.
Strong communication at all levels.
Root cause analysis techniques.
Team development focus.
Proficient with basic PC skills.

Responsibilities

Lead and coordinate the on-site Service Team to achieve 7-day turnaround and contractual goals.
Audit and replenish SRS lockers while maintaining safety and quality.
Plan resources and control overtime within budget.
Foster strong communication across all levels and build high-performing teams.
Drive continuous improvement and cross-site collaboration.
Ensure payroll data accuracy and timely weekly timesheets.

Skills

Health & Safety principles

Team leadership

Planning & organising

Customer service

Continuous improvement

Leadership & management

Under pressure

Communication

Root cause analysis

Team development

PC skills

Education

GCSE Level or equivalent

GCSE Level 4+ in English & Maths

ILM Level 5 or equivalent

IOSH Managing Safely

Tools

Prima

Microsoft Office

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

About the role To lead and coordinate the Service Team on site in order to achieve 7-Day Laundry and Repair turnaround and London Fire Brigade contractual agreements, including the auditing and replenishment of SRS lockers. To do this within the required Quality and Cost parameters and – above all – to ensure that this is completed in a safe working environment, with the highest standards of 6S and optimised associate skill and flexibility. The role will require exceptional leadership and dynamic resource-planning skills, in order to maximise productivity, keeping overtime costs within the budgeted amount. Communication skills at all levels of the organization need to exemplary, with a proven ability to engage people within their direct reporting structure and supporting their function. Problem solving skills will be used on an ongoing process to identify solutions and processes that continuously drive Safety, Quality and Efficiency standards. The Service Centre Supervisor will be expected to build high performing teams that are fully aware of and aligned to key business objectives. As such, there is a strong requirement on building team capability, active leadership and participation in Continuous Improvement activities, engagement in cross-functional and cross site initiatives and interactions, in addition to ensuring that agreed standards and processes are fully implemented and adhered to across the site.

Responsibilities

Delivery of Customer Contractual Agreements

Effective allocation of resource to deliver the 7-Day Laundry and Repair turnaround andLondon Fire Brigade contractual agreements, on time and in full. Ensure that this is completedin line with the budgeted headcount and in a safe working environment.
Effective and timely completion of Retirements, Exchanges and Condemning of garments.
Effective control of absence, including holiday planning and absence management.
To ensure that a fully serviced and roadworthy fleet of vehicles is available to facilitate meetingcontractual agreements for our customer base.
Where Off-The-Runs occur, ensure that these are actioned in a timely, but safe, manner and to lead a full cross-functional Root Cause Analysis activity is conducted in order to identify and implement long term corrective actions

Development of Team Capability & Engagement

Effective and ongoing training and development of the team to ensure the correct skillsets existto deliver the plan and are such that absence and holiday can be mitigated.
To hire and retain associates for the Rainham Service Team (Service Operatives, DataInputters, Machinists, Drivers, Auditor and Warehouse Operatives).
Ensure all associates are trained and working to approved SOPs.
Training planned for the team to ensure that all associates are aware of relevant EHSrequirements e.g. Incident reporting, Near Hit raising, Manual Handling, correct use of PPEetc.
Training and development to ensure all associates are aware of the MSA Operating Systemrequirements such as Daily Huddles, 6S, Gemba, basic Root Cause Analysis.
Understand and deploy ways of working that effectively build engagement within the team.

Driving improved Quality

To be fully aware of any external and internal customer issues, and ensure all relevant investigations and countermeasures are implemented in a timely basis.
To ensure appropriate systems are in place to detect and measure all quality issues within the process.

Commitment to Ongoing Personal Development

To recognise development needs and identify appropriate plans to ensure successful ongoing development.

Processing of Administrative tasks

To ensure that the Payroll Team has the correct data in order to pay associates’ wages andexpenses, through the accurate and timely updating and submission of the Weekly Timesheetinformation and the matching of the drivers’ trackers to the Weekly Timesheets.
To provide support to the associates when HR and IT queries are raised, through the timely raising and following-through to completion of Jira Tickets.

Qualifications

Experience (required)

Basic understanding of Health & Safety principles
Ability to motivate and engage a team
Well organised and systematic approach to planning activities
Striving for Customer Service Excellence
Continuous Improvement mindset
Leadership and Team Management skills
Ability to work under pressure, prioritising the workload of the team to achieve communicated objectives
Strong communication skills at all levels
Root Cause Analysis techniques in order to support with long-term countermeasure implementation
Development of team
Basic PC skills

Experience (preferred)