Service Centre Supervisor

MSA - The Safety Company

Gillingham

On-site

GBP 28,000 - 42,000

Full time

4 days ago

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Job summary

MSA Safety on site Rainham is seeking a Service Centre Supervisor to lead the Rainham Service Team and ensure delivery of the 7‑Day Laundry and Repair turnaround in line with London Fire Brigade contracts.

You will manage resource planning, safety, quality, and cost controls while driving engagement and continuous improvement across the team.

Qualifications

GCSE level education is required.
Demonstrated ability to motivate and engage a team.
Well organized and systematic planning.
Striving for Customer Service Excellence.
Continuous Improvement mindset.
Leadership and team management skills.
Ability to work under pressure and prioritise objectives.
Strong communication skills at all levels.
Root Cause Analysis techniques to support long-term countermeasures.
Development of team.
Basic PC skills.

Responsibilities

Lead and coordinate the on-site Service Team to meet turnaround targets and London Fire Brigade contracts.
Ensure safety, quality, and cost parameters with 6S and skilled flexibility.
Plan resources and reduce overtime within budget.
Communicate effectively at all levels and engage cross-functional teams.
Drive Continuous Improvement initiatives and on-site processes.
Maintain payroll data accuracy for weekly timesheets and driver trackers.
Support HR and IT queries via Jira ticketing.

Skills

Health & Safety

Team leadership

Planning & organising

Customer service

Continuous improvement

Communication

Root cause analysis

Team development

PC skills

Education

GCSE level

GCSE English/Maths

ILM Level 5

IOSH Managing Safely

Tools

Prima

Microsoft Office

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role.

Responsibilities

To lead and coordinate the Service Team on site in order to achieve 7-Day Laundry and Repair turnaround and London Fire Brigade contractual agreements, including the auditing and replenishment of SRS lockers. To do this within the required Quality and Cost parameters and - above all - to ensure that this is completed in a safe working environment, with the highest standards of 6S and optimised associate skill and flexibility. The role will require exceptional leadership and dynamic resource-planning skills, in order to maximise productivity, keeping overtime costs within the budgeted amount. Communication skills at all levels of the organization need to exemplary, with a proven ability to engage people within their direct reporting structure and supporting their function. Problem solving skills will be used on an ongoing process to identify solutions and processes that continuously drive Safety, Quality and Efficiency standards. The Service Centre Supervisor will be expected to build high performing teams that are fully aware of and aligned to key business objectives. As such, there is a strong requirement on building team capability, active leadership and participation in Continuous Improvement activities, engagement in cross-functional and cross site initiatives and interactions, in addition to ensuring that agreed standards and processes are fully implemented and adhered to across the site.

Delivery of Customer Contractual Agreements

Effective allocation of resource to deliver the 7-Day Laundry and Repair turnaround and London Fire Brigade contractual agreements, on time and in full. Ensure that this is completed in line with the budgeted headcount and in a safe working environment.
Effective and timely completion of Retirements, Exchanges and Condemnation of garments.
Effective control of absence, including holiday planning and absence management.
To ensure that a fully serviced and roadworthy fleet of vehicles is available to facilitate meeting contractual agreements for our customer base.
Where Off-The-Runs occur, ensure that these are actioned in a timely, but safe, manner and to lead a full cross‑functional Root Cause Analysis activity is conducted in order to identify and implement long term corrective actions

Development of Team Capability & Engagement

Effective and ongoing training and development of the team to ensure the correct skillsets exist to deliver the plan and are such that absence and holiday can be mitigated.
To hire and retain associates for the Rainham Service Team (Service Operatives, Data Inputters, Machinists, Drivers, Auditor and Warehouse Operatives).
Ensure all associates are trained and working to approved SOPs.
Training planned for the team to ensure that all associates are aware of relevant EHS requirements e.g. Incident reporting, Near Hit raising, Manual Handling, correct use of PPE etc.
Training and development to ensure all associates are aware of the MSA Operating System requirements such as Daily Huddles, 6S, Gemba, basic Root Cause Analysis.
Understand and deploy ways of working that effectively build engagement within the team.

Driving improved Quality

To be fully aware of any external and internal customer issues, and ensure all relevant investigations and countermeasures are implemented in a timely basis.
To ensure appropriate systems are in place to detect and measure all quality issues within the process.

Commitment to Ongoing Personal Development

To recognise development needs and identify appropriate plans to ensure successful ongoing development.

Processing of Administrative tasks

To ensure that the Payroll Team has the correct data in order to pay associates' wages and expenses, through the accurate and timely updating and submission of the Weekly Timesheet information and the matching of the drivers' trackers to the Weekly Timesheets.
To provide support to the associates when HR and IT queries are raised, through the timely raising and following-through to completion of Jira Tickets.

Qualifications

Experience (required)

Basic understanding of Health & Safety principles
Ability to motivate and engage a team
Well organised and systematic approach to planning activities
Striving for Customer Service Excellence
Continuous Improvement mindset
Leadership and Team Management skills
Ability to work under pressure, prioritising the workload of the team to achieve communicated objectives
Strong communication skills at all levels
Root Cause Analysis techniques in order to support with long-term countermeasure implementation
Development of team
Basic PC skills

Experience (preferred)