Service Centre Operations Lead

Markerstudy Group; West of England; On-site; GBP 28,000 - 36,000; Full time

Job summary

Auto Windscreens is a leading UK automotive glazing company known for innovation and strong training. We seek a Technician to maintain KPIs, uphold service centre standards and support colleagues and customers with proactive, hands-on service.

You will contribute to stock control, safety compliance, and efficient operation of the service centre while collaborating with the centre manager and area team. A strong teamwork mindset is essential.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to-face and via telephone.
• Good planning and organization of your own workload.
• Flexible approach to work demands.
• Proactive self-motivation and able to work on own initiative.

Responsibilities

• Maintaining your current KPIs and targets as a Technician.
• Maintaining standards of the Service Centre.
• Provide help and support to all colleagues and customers both internally and externally.
• Supporting the Service Centre Manager with the effective control of stock management within the Service Centre.
• Managing the Service Centre during any period of absence and annual leave of the Service Centre Manager.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with Technicians, Service Centre Manager and Area Manager.
• Supporting the Service Centre Manager to ensure all H&S standards and processes are maintained within the Service Centre.
• Controlling and replenishing the consumable stocks for the Service Centre.
• Arranging the regular collection of the glass waste and chemical waste.
• Any other ad-hoc duties requested or advised by the Service Centre Manager or Area Manager.

Skills

Teamwork

Communication

Planning

Initiative

Flexible

Job description

Auto Windscreens is a leading UK automotive glazing company known for innovation and strong training. We seek a Technician to maintain KPIs, uphold service centre standards and support colleagues and customers with proactive, hands-on service.

You will contribute to stock control, safety compliance, and efficient operation of the service centre while collaborating with the centre manager and area team. A strong teamwork mindset is essential.