Service Centre Lead: Ops & Team Support

Auto Windscreens; West of England; On-site; GBP 25,000 - 32,000; Full time

Job summary

Auto Windscreens is a leading UK automotive glazing company that prioritises innovation and customer service. We are renowned for training and certifying technicians and for being named among The Sunday Times Top 100 companies to work for.

As a Technician, you will maintain KPIs, uphold service standards, support colleagues and customers, and help manage stock within the Service Centre. You will report to the Service Centre Manager and contribute to safe, efficient operations.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to-face and via the telephone.
• Able to demonstrate a good level of competence in planning and organizing own workload.
• Flexible approach to work demands.
• Proactive self motivator and able to work on own initiative.

Responsibilities

• Maintaining your current KPIs and targets as a Technician.
• Maintaining standards of the Service Centre.
• Provide help and support to all colleagues and customers both internally and externally.
• Support the Service Centre Manager with stock management within the Service Centre.
• Manage the Service Centre during the Service Centre Manager's absence or holidays.
• Provide operational information and feedback to management teams.
• Liaise clearly with Technicians, Service Centre Manager and Area Manager.
• Support H&S standards and processes within the Service Centre.
• Control and replenish consumable stocks for the Service Centre.
• Arrange regular collection of glass and chemical waste.
• Perform any other ad-hoc duties as advised by management.

Skills

Initiative & teamwork

Excellent communication

Planning & organizing workload

Flexible approach

Proactive self-motivation

Job description

Auto Windscreens is a leading UK automotive glazing company that prioritises innovation and customer service. We are renowned for training and certifying technicians and for being named among The Sunday Times Top 100 companies to work for.

As a Technician, you will maintain KPIs, uphold service standards, support colleagues and customers, and help manage stock within the Service Centre. You will report to the Service Centre Manager and contribute to safe, efficient operations.