Service Centre Supervisor - Reading

Markerstudy Group; Reading; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Auto Windscreens is seeking a capable individual to maintain service centre standards and support colleagues and customers across internal and external channels. You will assist with stock management, cover the Service Centre Manager when needed, and relay operational information to senior teams.

The role demands clear communication with technicians and managers, plus a proactive, flexible approach to workload and priorities within a busy service centre environment.

Qualifications

• Ability to work on own and as part of a team.
• Excellent communication skills both face to face and via telephone.
• Good planning and organizing own workload.
• Flexible approach to work demands.
• Proactive self-motivator and able to work on own initiative.

Responsibilities

• Maintain standards of the Service Centre.
• Provide help and support to colleagues and customers both internally and externally.
• Assist with stock management within the Service Centre.
• Cover the Service Centre Manager during periods of absence and annual leave.
• Provide operational information to relevant management teams.
• Communicate clearly with Technicians, Service Centre Manager and Area Manager.
• Ensure H&S standards and processes are maintained within the Service Centre.
• Control and replenish consumable stocks for the Service Centre.
• Arrange regular collection of glass waste and chemical waste.
• Perform other ad-hoc duties as advised by the Service Centre Manager or Area Manager.

Skills

Initiative

Teamwork

Communication

Planning

Flexibility

Motivation

Job description

Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen bonding equipment that will set even in damp or freezing conditions.

We lead the industry in the training and certification of our technicians and offer an excellent opportunity for personal development.

As part of The Sunday Times list of the Top 100 companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative and forward thinking company.

Responsibilities

• Maintaining standards of the Service Centre
• Provide help and support to all colleagues and customers both internally and externally.
• Supporting the Service Centre Manager with the effective control of stock management within the Service Centre.
• Managing the Service Centre during any period of absence and annual leave of the Service Centre Manager
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with Technicians, Servixce Centre Manager and Area Manager.
• Supporting the Service Centre Manager to ensure all H&S standards and processes are maintained within the Service Centre.
• Controlling and replenishing the consumable stocks for the Service Centre.
• Arranging the regular collection of the glass waste and chemical waste.
• Any other ad-hoc duties requested or advised by the Service Centre Manager or Area Manager.

Skills Required

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to face and via the telephone.
• Able to demonstrate a good level of competence in planning and organizing own workload.
• Flexible approach to work demands.
• Proactive self motivator and able to work on own initiative.