Service Centre Operations Lead

Auto Windscreens; Nuneaton; On-site; GBP 24,000 - 32,000; Full time

Job summary

Auto Windscreens is seeking a Technician for our UK service centre. You will maintain KPIs, standards, and support both customers and colleagues, ensuring stock control and safe operations.

The role requires strong teamwork, clear communication, and the ability to manage workload efficiently. You will provide operational feedback to management and comply with H&S processes while handling ad-hoc duties as needed.

Qualifications

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to-face and via the telephone.
• Demonstrates good planning and organisation of own workload.
• Flexible approach to work demands.
• Proactive self-motivation and able to work on own initiative.

Responsibilities

• Maintaining your current KPIs and targets as a Technician.
• Maintaining standards of the Service Centre.
• Provide help and support to colleagues and customers both internally and externally.
• Supporting the Service Centre Manager with stock management within the Service Centre.
• Managing the Service Centre during any period of absence and annual leave of the Service Centre Manager.
• Provide operational information and feedback to relevant management teams.
• Liaise with Technicians, Service Centre Manager and Area Manager.
• Ensure H&S standards and processes are maintained within the Service Centre.
• Control and replenish consumable stocks for the Service Centre.
• Arrange regular collection of glass and chemical waste.
• Perform any other ad-hoc duties as advised.

Skills

Teamwork

Communication

Planning

Flexibility

Self-motivation

Job description

Auto Windscreens is seeking a Technician for our UK service centre. You will maintain KPIs, standards, and support both customers and colleagues, ensuring stock control and safe operations.

The role requires strong teamwork, clear communication, and the ability to manage workload efficiently. You will provide operational feedback to management and comply with H&S processes while handling ad-hoc duties as needed.