Service Centre Supervisor

Auto Windscreens; Bristol; On-site; GBP 22,000 - 30,000; Full time

Job summary

Auto Windscreens is seeking a Service Centre Technician to help maintain KPIs and standards within the Service Centre, while supporting colleagues and customers. The role includes stock management, waste disposal coordination, and assisting the Service Centre Manager during absences.

You will liaise with Technicians, the Service Centre Manager, and Area Manager, ensuring health and safety standards are followed and daily operations run smoothly.

Qualifications

• Excellent communication skills both face-to-face and by telephone.
• Able to plan and organise own workload.
• Flexible and proactive with ability to work on own initiative.
• Able to work well as part of a team.
• Experience in a service centre environment is desirable.

Responsibilities

• Maintain KPIs and targets in the Service Centre.
• Maintain standards of the Service Centre.
• Provide help and support to colleagues and customers.
• Support stock management within the Service Centre.
• Manage the Service Centre during absence of the Service Centre Manager.
• Provide operational information to management teams.

Skills

Communication skills

Planning & organizing

Teamwork

Flexible approach

Self-motivation

Customer service

Job description

• Maintaining your current KPIs and targets as a Technician
• Maintaining standards of the Service Centre
• Provide help and support to all colleagues and customers both internally and externally.
• Supporting the Service Centre Manager with the effective control of stock management within the Service Centre.
• Managing the Service Centre during any period of absence and annual leave of the Service Centre Manager
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with Technicians, Service Centre Manager and Area Manager.
• Supporting the Service Centre Manager to ensure all H&S standards and processes are maintained within the Service Centre.
• Controlling and replenishing the consumable stocks for the Service Centre.
• Arranging the regular collection of the glass waste and chemical waste.
• Any other ad-hoc duties requested or advised by the Service Centre Manager or Area Manager.
  Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to face and via the telephone.
• Able to demonstrate a good level of competence in planning and organizing own workload.
• Flexible approach to work demands.
• Proactive self motivator and able to work on own initiative.
  Auto Windscreens is one of the UK's fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen bonding equipment that will set even in damp or freezing conditions.

We lead the industry in the training and certification of our technicians and offer an excellent opportunity for personal development. As part of The Sunday Times list of the Top 100 companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative and forward thinking company.