Service Centre Manager: Growth, Ops & Leadership

Markerstudy Group; Luton; On-site; GBP 40,000 - 64,000; Full time

Job summary

Auto Windscreens in the UK is seeking a Service Centre Manager to drive day-to-day operations and financial performance of a service centre in Luton. You will lead a team, optimise processes, and ensure high customer satisfaction while maintaining budget compliance.

Responsibilities include KPI monitoring, staff development, health and safety compliance, reporting to the Area Manager, and coordinating resources to maximise productivity and profitability in a fast-growing automotive glazing

Qualifications

• Experience in service centre management or operations leadership.
• Proven ability to optimise processes and drive efficiency.
• Strong people management and performance review skills.

Responsibilities

• Motivate and lead a team through regular communication, recognition and engagement.
• Effectively manage the team in line with company procedures and values, including disciplinary and performance management.
• Monitor team performance and KPIs, address issues, and implement improvement plans.
• Conduct 1-2-1s and performance reviews, align with objectives and training needs.
• Plan resources and shifts to ensure productivity during operational hours.
• Manage P&L to keep costs in line with budgets and maintain profitability.
• Handle complaint escalations and root-cause analysis with corrective actions.
• Present weekly/monthly performance reports to Area Manager with risk mitigation plans.
• Ensure health and safety, quality, financial, operational, and environmental compliance.

Skills

Leadership

Communication

IT Literacy

Customer Service

Continuous Improvement

Succession Planning

Delegation

Time Management

Tools

Microsoft Office

Job description

Auto Windscreens in the UK is seeking a Service Centre Manager to drive day-to-day operations and financial performance of a service centre in Luton. You will lead a team, optimise processes, and ensure high customer satisfaction while maintaining budget compliance.

Responsibilities include KPI monitoring, staff development, health and safety compliance, reporting to the Area Manager, and coordinating resources to maximise productivity and profitability in a fast-growing automotive glazing