Service Centre Administrator: Scheduling & Support

Markerstudy Group; Cambridge; On-site; GBP 20,000 - 26,000; Full time

Job summary

Markerstudy Group is seeking a Service Centre Administrator to join our Cambridge service centre. You will handle general administration to support the Deployment Centre Supervisor and ensure documentation compliance.

In this busy role you will support colleagues and customers, manage the network scheduling system, communicate with external customers and technicians, and provide feedback to management. You will also help manage consumables, uphold Health and Safety standards, and undertake

Qualifications

• Excellent communication skills (face-to-face and telephone).
• Ability to work on own initiative and as part of a team.
• Proficient IT skills.
• Good planning and organizational abilities.
• Flexible approach to changing demands.
• Proactive self-motivation.

Responsibilities

• Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
• Provide help and support to all colleagues and customers both internally and externally.
• Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with external customers, technicians and field management.
• Assist with controlling and replenishing the consumable stocks for the relevant area.
• Ensure Health and Safety processes are adhered to on all occasions.
• Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

Skills

Communication

Teamwork

Planning

Flexibility

Initiative

IT Skills

Job description

Markerstudy Group is seeking a Service Centre Administrator to join our Cambridge service centre. You will handle general administration to support the Deployment Centre Supervisor and ensure documentation compliance.

In this busy role you will support colleagues and customers, manage the network scheduling system, communicate with external customers and technicians, and provide feedback to management. You will also help manage consumables, uphold Health and Safety standards, and undertake