Service Centre Operations Coordinator

Markerstudy Group; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Job summary

Markerstudy Group is seeking a Service Centre Advisor to support the smooth operation of the Service Centre. The role involves working closely with the Service Centre Manager, Supervisor, Technicians and customers to ensure efficient service and excellent customer experience.

Hours are Monday to Friday 8:30am–5:00pm, with 1 in 3 Saturdays 8:30am–12:00pm. You should be organised, proactive and able to communicate effectively with teams and customers to maintain high service standards.

Qualifications

• Excellent communication skills, both face-to-face and over the telephone.
• Well organised and able to plan and prioritise workload.
• Flexible approach and able to adapt to changing demands.
• Proactive, self-motivated and able to use initiative.
• Positive and customer-focused attitude.

Responsibilities

• Complete general Service Centre administration and office tasks.
• Support the Service Centre Manager and Supervisor to ensure tasks are completed accurately and compliantly.
• Provide help and support to colleagues and customers, both internally and externally.
• Support the network scheduling system, making manual adjustments where required.
• Maintain clear and timely communication with customers, Technicians and management.
• Provide operational information and feedback to relevant management teams.
• Assist with controlling and replenishing Service Centre consumable stock.
• Ensure Health & Safety processes are always followed.
• Complete any other reasonable duties requested by the Service Centre Manager or Supervisor.

Skills

Communication skills

Organisation

Planning

Adaptability

Customer focus

Job description

Markerstudy Group is seeking a Service Centre Advisor to support the smooth operation of the Service Centre. The role involves working closely with the Service Centre Manager, Supervisor, Technicians and customers to ensure efficient service and excellent customer experience.

Hours are Monday to Friday 8:30am–5:00pm, with 1 in 3 Saturdays 8:30am–12:00pm. You should be organised, proactive and able to communicate effectively with teams and customers to maintain high service standards.