Service Assist Technician

Häfele Group; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Häfele Group is seeking a dedicated Service & Assist Technician based in Nottingham. This full-time, permanent position involves supporting the field sales network by providing crucial product knowledge and customer assistance.

The ideal candidate will engage throughout the sales process, from design to installation, contributing significantly to exhibitions and training initiatives, enhancing customer experience and supporting sales growth.

Responsibilities

• Act as a key technical expert across the field sales network.
• Provide specialist product knowledge and customer guidance.
• Assist from initial design through to installation.

Job description

Service & Assist Technician (Permanent, Site Based, Full Time)

38.75 hours per week, Monday to Friday 8:45am to 5:30pm.

Location

Nottingham - NG16 2GN

Your New Company

Häfele is an internationally trusted name supplying furniture fittings, ironmongery, and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.

Your New Role

As a Service & Assist Technician, you will act as a key technical expert and support function across our field sales network, providing specialist product knowledge, customer guidance, and hands‑on support. You will work closely with Area Sales Managers and customers, assisting from initial design through to installation, while also contributing to exhibitions, displays, and training initiatives. This is a varied, customer-facing role where you will play a vital part in enhancing customer experience, supporting sales growth, and strengthening Häfele UK’s reputation within the woodworking industry.