Technical Support Technician

Häfele UK Ltd; Nottingham; On-site; GBP 41,501 - 50,724; Full time

Benefits offered by this job

Health Cash plan

23 days holiday + 8 bank holidays

Employee Assistance Programme

24/7 GP phone service

Cycling scheme for new bikes

Volunteering days

Job summary

Häfele UK Ltd is seeking a Technical Support Technician to join their Nottingham team on a full-time basis. This role involves providing hands-on technical support and guidance to customers as well as internal teams, making it ideal for candidates with a background in joinery or woodworking.

The position offers a competitive salary of £46,113 plus potential bonuses, along with various benefits including a health cash plan, holidays, and professional development opportunities.

Qualifications

• Strong technical understanding of furniture fittings
• Ability to balance workshop-based tasks with occasional travel
• Full UK driving licence required

Responsibilities

• Provide technical support and troubleshooting
• Support Area Sales Managers with product specifications
• Deliver product training to customers and colleagues

Skills

Technical support

Customer interaction

Problem-solving

Communication skills

Knowledge of furniture fittings

Education

Background in woodworking, joinery, or carpentry

Tools

Salesforce

SAP

Microsoft Office

Job description

Permanent, Site Based, Full Time, 38.75 hours, Monday to Friday 8:45am to 5:30pm

Location: Nottingham - NG16 2GN

Your new Company:

Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.

Your new role:

We’re looking for a Technical Support Technician to join our team, primarily based in our Nottingham workshop, with occasional travel to customer sites.

This role combines hands‑on technical work, product support, and customer interaction, supporting both internal teams and customers with expert advice, training, and installation guidance. It’s ideal for someone with a background in joinery, carpentry, or woodworking looking to step into a more technical and customer‑focused role.

Key Responsibilities:

• Provide technical support, troubleshooting, and product guidance to customers and internal teams
• Support Area Sales Managers with product specifications and technical queries
• Assist with build, setup, and preparation of displays, exhibitions, and sales aids in the workshop
• Deliver product training to customers and colleagues
• Occasionally visit customer sites to support installations and issue resolution
• Maintain records using Salesforce CRM, SAP, and internal systems

What you’ll need to succeed:

• Background in woodworking, joinery, or carpentry
• Strong technical understanding of furniture fittings, hardware, or installation
• Excellent communication and problem‑solving skills
• Interest in technical support and customer‑facing work
• Ability to balance workshop‑based tasks with occasional travel
• Experience with CRM systems (Salesforce), SAP, or Microsoft Office
• Full UK driving licence

What you’ll get in return:

• Competitive Salary: Enjoy a starting salary of £46,113, with the added potential to earn an annual bonus of up to 3% of your yearly pay.
• Benefits including:
• Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme
• Health Cash plan scheme; Claim back up to £765 annually for medical and wellbeing costs for yourself, and up to £470 for dependent children. This covers a wide range of treatments including dental, optical, therapy, and wellbeing costs, with the added option to increase your level of cover and add another adult.
• Additional benefits include:
• Employee Assistance Programme (EAP) offering confidential support and guidance for you and your family
• 24/7 GP phone service for easy access to medical advice
• Quicker access to medical scans and surgical procedures
• Counselling services
• Discounts on gym memberships to help you stay active
• Hospital treatment insurance
• Huge range of shopping, restaurant and activity discounts
• Enhanced Pension Scheme to secure your financial future & regular financial awareness initiatives
• Life Cover – providing financial security for your loved ones.
• Take advantage of discounts on company stock.
• Cycle to Work Scheme: Make your commute greener and healthier. Save up to 47% on the cost of a new bike and accessories, and spread the payments in a tax‑efficient way.
• Volunteering Days: 2 full days per 12 month period paid to volunteer at a registered charity and give back to the community

This is a full-time, permanent position. Core hours of work are 8:45am to 5:30pm, Monday to Friday.

A job profile is available on request. Please send your current total remuneration package, CV and covering letter to the Recruitment Team at [e-mail].

Technical Support, Workshop Technician, Joinery, Woodworking, Carpentry, Furniture Fittings, Hardware, Installation, Product Specialist, Customer Support, Technical Advisor, Salesforce, SAP, CRM, Nottingham Jobs

Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities

At Häfele UK, we’re proud to be a Living Wage accredited employer, demonstrating our commitment to fair pay and the wellbeing of our people. This means every member of our team earns a wage that meets the real cost of living – not just the government minimum – because we believe hard work deserves fair reward.