Furniture Fittings Technical Advisor

Häfele UK Ltd; Rugby; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Holiday entitlement and bonuses

Health cash plan

Employee Assistance Programme

Cycle to Work

Living Wage accreditation

Job summary

Häfele UK Ltd in Rugby is seeking a Furniture Fittings Technical Advisor to join our on-site team. This permanent, full-time role (38.75 hours Mon-Fri 8:45am-5:30pm) involves providing technical product advice, specification guidance and customer support across Häfele's fittings, ironmongery, lighting and hardware ranges.

You'll become a product expert, receive comprehensive training, and have a defined career path within a structured technical team.

Qualifications

• Strong customer service skills required.
• Good technical aptitude and ability to understand product specs and systems.
• Experience using Microsoft Office and CRM systems (Salesforce beneficial).
• Ability to interpret technical drawings, plans or schematics.
• Clear, effective communication; explain technical information.
• Strong organisational skills; manage/prioritise workload.
• Proactive, solution-focused approach to problems.
• Able to adapt to changing priorities and work under pressure.
• Able to work independently and in a team.
• Commitment to ongoing learning and professional development.

Responsibilities

• Provide technical product advice and support via telephone, email and live chat.
• Help customers identify suitable products and solutions for projects.
• Investigate product enquiries and provide solutions, repairs or replacements.
• Support customers throughout their journey with quotations, orders and delivery updates.
• Develop specialist knowledge of Häfele's product ranges.
• Maintain relationships with suppliers and internal teams.
• Assist with new product introductions and process improvements.
• Manage customer enquiries through to resolution with professional communication.
• Maintain accurate CRM customer records.
• Contribute to knowledge sharing and internal training initiatives.
• Collaborate across departments to achieve business and customer objectives.

Skills

Customer service

Technical aptitude

Interpreting technical drawings

Communication

Organisation

Problem solving

Teamwork

Learning & development

Tools

Microsoft Office

CRM systems (Salesforce beneficial)

Job description

Permanent, Site based, Full Time, 38.75 hours, Monday to Friday 8:45am to 5:30pm

Location: Rugby Head Office - CV21 1RD

Your new Company:

Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.

Your new role:

As a Furniture Fittings Technical Advisor, you will provide technical product advice, specification guidance and customer support relating to Häfele's extensive range of furniture fittings, architectural hardware, ironmongery, lighting and sliding door systems.

You'll become a trusted product expert, helping customers identify the right solutions for their projects while delivering an excellent customer experience. Working within a structured technical team, you'll receive comprehensive product training and have the opportunity to develop your expertise through a clearly defined career pathway.

This role would suit someone who enjoys problem-solving, building relationships and helping customers find practical product solutions in a fast-paced environment.

Key Responsibilities:

• Provide technical product advice and support to customers and internal stakeholders via telephone, email and live chat.
• Help customers identify the most suitable products and solutions for their projects and requirements.
• Investigate product enquiries and support customers with appropriate solutions, repairs or replacements where required.
• Support customers throughout their journey, including product enquiries, quotations, orders and delivery updates.
• Develop specialist knowledge of Häfele's furniture fittings, ironmongery, lighting and hardware product ranges.
• Build and maintain effective working relationships with suppliers and internal teams.
• Assist with the introduction of new products and contribute to the continuous improvement of services and processes.
• Manage customer enquiries through to resolution, ensuring clear and professional communication throughout.
• Maintain accurate customer records using CRM systems.
• Contribute to knowledge sharing activities, including maintaining FAQs and supporting internal training initiatives.
• Work collaboratively with colleagues across multiple departments to achieve business and customer objectives.

What you'll need to succeed:

• Strong customer service skills and a commitment to delivering high-quality support
• Good technical aptitude and ability to understand product specifications and systems
• Experience using Microsoft Office and CRM systems (knowledge of Salesforce beneficial)
• Ability to interpret technical drawings, plans, or schematics
• Clear and effective communication skills, with the ability to explain technical information
• Strong organisational skills and the ability to manage and prioritise workload
• A proactive and solution-focused approach to problem-solving
• Ability to adapt to changing priorities and work effectively under pressure
• Comfortable working both independently and as part of a team
• Commitment to ongoing learning and professional development

What you'll get in return:

• £28,613 with the added potential to earn an annual bonus of up to 10%.

Benefits including:

• Holiday of 23 days' basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme
• Health Cash plan scheme; Claim back up to £765 annually for medical and wellbeing costs for yourself, and up to £470 for dependent children. This covers a wide range of treatments including dental, optical, therapy, and wellbeing costs, with the added option to increase your level of cover and add another adult.

Additional benefits include:

• Employee Assistance Programme (EAP) offering confidential support and guidance for you and your family
• 24/7 GP phone service for easy access to medical advice
• Quicker access to medical scans and surgical procedures
• Counselling services
• Discounts on gym memberships to help you stay active
• Hospital treatment insurance
• Huge range of shopping, restaurant and activity discounts
• Enhanced Pension Scheme to secure your financial future & regular financial awareness initiatives
• Life Cover - providing financial security for your loved ones.
• Take advantage of discounts on company stock.
• Cycle to Work Scheme: Make your commute greener and healthier. Save up to 47% on the cost of a new bike and accessories, and spread the payments in a tax-efficient way.
• Volunteering Days: 2 full days per 12 month period paid to volunteer at a registered charity and give back to the community

We offer a structured career pathway within the Technical Support team, with opportunities to develop your skills and knowledge, level of responsibility, impact and therefore earning potential.

This is a full-time, permanent position, based on site in our fantastic offices in Rugby. Core hours of work are 8:45am to 5:30pm, Monday to Friday.

Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities

At Häfele UK, we're proud to be a Living Wage accredited employer, demonstrating our commitment to fair pay and the wellbeing of our people. This means every member of our team earns a wage that meets the real cost of living - not just the government minimum - because we believe hard work deserves fair reward.