Quality System Manager

Häfele UK Ltd; Rugby; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Holiday 23 days + 8 bank holidays

Employee Assistance Programme

22/7 GP access

Pension scheme

Life cover

Living Wage employer

Job summary

Häfele UK Ltd is seeking a proactive Quality Manager to lead, maintain and continually improve the company’s integrated management systems at Rugby. You will report to the Chief Operations Officer and drive quality across service, performance and operations efficiency.

This visible role requires strong audit leadership, cross‑functional collaboration, and the ability to embed best practice while guiding colleagues to deliver measurable improvements.

Qualifications

• Proven experience in a senior quality leadership role.
• Strong knowledge of ISO 9001 and integrated management systems.
• Auditing experience with corrective action and root-cause analysis.
• Experience in improving quality across functions using data and KPI.
• Excellent communication and stakeholder management skills.
• Ability to coach others and manage multiple priorities.

Responsibilities

• Lead and maintain integrated management systems and certification standards.
• Ensure audit readiness and coordinate evidence, reviews and actions.
• Oversee internal audits, non-conformances and root-cause actions.
• Embed quality across departments to improve service and efficiency.
• Develop a rolling continuous improvement plan from data and feedback.
• Investigate complaints and risks, ensuring effective actions.
• Coach Lead Auditor and quality representatives across the business.

Skills

Senior quality management

ISO 9001

Auditor qualification

Root cause analysis

Data interpretation

Stakeholder management

Continuous improvement

Job description

Quality Manager | ISO 9001 / Integrated Management Systems

Permanent, Hybrid/Site Based, Full Time, 38.75 hours, Monday to Friday 8:45am to 5:30pm

Location: Rugby Head Office

Your new Company:

Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.

As a B2B Distribution Company, this role would suit someone with a background in the following industries:

• B2B distribution
• Wholesale/trade distribution
• 3PL/logistics
• Warehousing and fulfilment
• Building products
• FMCG distribution
• Automotive

Your new role:

We are looking for a proactive and influential Quality Manager to lead, maintain and continuously improve Häfele UK’s integrated management systems. Reporting to the Chief Operations Officer, you will play a key role in ensuring quality remains a business-wide priority, supporting the continued achievement of certified standards while driving practical improvements across service, performance and operations efficiency.

This is a visible and cross-functional role where you will work closely with departmental managers, lead the internal audit approach and support colleagues across the business to embed best practice, strengthen compliance and deliver measurable improvement.

Key Responsibilities:

• Lead and maintain Häfele UK’s integrated management systems, ensuring procedures, controls and certified standards are clearly defined, applied and continually improved.
• Maintain audit readiness across multiple certifications, coordinating evidence requirements, management reviews and corrective actions.
• Oversee internal audit planning, reporting and follow-up activity, ensuring non-conformances are addressed effectively through root cause analysis and practical solutions.
• Build strong working relationships across departments to embed quality, service performance and sustainability into everyday decision making.
• Develop and deliver a rolling continuous improvement plan, using quality data, KPI performance, audit findings and operational feedback to drive measurable progress.
• Investigate customer complaints, quality concerns and recurring issues, ensuring actions are followed through and risks are appropriately managed.
• Coach and support the Lead Auditor and dotted-line quality representatives to build capability and consistency across the business.

What you’ll need to succeed:

• Proven experience in a senior quality management, quality assurance, integrated management systems or operational compliance leadership role.
• Strong knowledge of certified standards and integrated management systems ISO9001.
• Auditor qualification or demonstrable audit experience, with confidence managing conformance, corrective actions and root cause analysis.
• Experience maintaining multiple certified standards and supporting external certification audits.
• Strong analytical skills, with the ability to interpret data, identify trends and recommend practical improvements.
• Excellent communication and stakeholder management skills, with the ability to influence constructively across different departments.
• Experience coaching, developing or guiding others, alongside strong organisational skills and the ability to manage multiple priorities.
• A practical understanding of continuous improvement methods such as Lean, problem solving or process mapping would be highly beneficial.

What you’ll get in return:

• Competitive Salary, with the added potential to earn an annual bonus.
• Benefits including:
• Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme
• Employee Assistance Programme (EAP) offering confidential support and guidance for you and your family
• 24/7 GP phone service for easy access to medical advice
• Quicker access to medical scans and surgical procedures
• Counselling services
• Discounts on gym memberships to help you stay active
• Hospital treatment insurance
• Huge range of shopping, restaurant and activity discounts
• Enhanced Pension Scheme
• Life Cover
• Take advantage of discounts on company stock.
• Cycle to Work Scheme

This is a full-time, permanent position. Core hours of work are 8:45am to 5:30pm, Monday to Friday, however, flexibility will be required for this role. The role is site based in Rugby, Warwickshire, with flexibility for hybrid working where appropriate.

The role would be well suited to an experienced quality professional who enjoys combining strategic oversight with hands‑on delivery. You will be confident working across functions, influencing stakeholders and using data, audit insight and continuous improvement tools to drive meaningful change. If you are motivated by raising standards, strengthening business performance and embedding a culture of quality across an organisation, this is an excellent opportunity to make a visible impact at Häfele UK.

A job profile is available on request.

Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed.

We are committed to equal opportunities

At Häfele UK, we’re proud to be a Living Wage accredited employer, demonstrating our commitment to fair pay and the wellbeing of our people. This means every member of our team earns a wage that meets the real cost of living – not just the government minimum – because we believe hard work deserves fair reward.