Service Area Manager

Otis; West of England; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Company car

Car allowance

Pension match up to 6.5%

Holiday 25 days

Private healthcare

Employee assistance

Life assurance

Training and development

Career progression

Job summary

Otis is hiring a Service Area Manager for our Field Service team in the South West region. You will oversee day-to-day management and training of field engineers, drive safety initiatives and ensure high levels of customer satisfaction across service contracts.

In this role you will lead on-site operations, coach engineers, manage budgets, and coordinate maintenance activities to improve efficiency and service delivery.

Qualifications

• Experienced in service delivery and managing field-based engineers.
• Strong communication and leadership skills in a dynamic team environment.
• Ability to train and develop field staff and ensure safety standards.

Responsibilities

• Oversee day-to-day management of field engineers/technicians.
• Direct field maintenance and contractual service operations with regular 1:1s.
• Conduct field education and training for engineers.
• Maintain customer quality assurance and manage labour/materials expenditure.
• Improve efficiencies by optimizing route schedules and reducing callbacks.
• Authorize repair orders and track completion.
• Lead change to improve efficiency and communication.

Skills

Field management

Team leadership

Safety awareness

Customer service

Job description

Service Area Manager

Location: South West

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting a Service Area Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.

On a typical day you will:

• Ensure all aspects of field safety across your engineers/mechanics.
• Direct the performance of field maintenance and contractual service operations, performing regular 1:1 with your team.
• Conduct field education training with your engineers.
• Maintain customer quality assurance, managing the expenditure of labour and materials
• Improve efficiencies, managing route schedules and callback rates
• Authorise repair orders and tracking completion
• Lead change to better efficiency and communication

What you will need to be successful:

• Experienced in service delivery, and field management. Able to engage with a team of field based engineers.
• Elevator/lift/Vertical Transportation industry experience is desired, but not essential.
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service.

What's In it For Me/Benefits:

• Competitive salary
• Company car or car allowance
• Matched pension contributions of up to 6.5%
• 25 days holiday plus bank holidaysOption to purchase up to 5 additional days annual leave
• Private healthcare
• Employee Assistance Programme
• Life assurance
• Access to industry-leading training and development
• Career progression opportunities with the world's leading lift and escalator company

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.