Service Area Manager

Otis SE; West of England; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Bonus scheme

Company car or car allowance

Personal development opportunities

Job summary

Otis is seeking a Service Area Manager for our Field Service team in the Bristol area. The role focuses on day-to-day management, training, safety, and high customer satisfaction.

You will lead a team of field engineers, drive operational improvements, and ensure effective communication across the service delivery chain. Strong leadership and technical literacy are essential.

Qualifications

• Experience in service delivery and field management.
• Ability to lead a team of field-based engineers.
• Strong communication and leadership skills.

Responsibilities

• Manage day-to-day operations of field service engineers.
• Lead training and safety programs for field staff.
• Direct performance, conduct 1:1s, manage budgets and resources.
• Improve efficiencies, schedules, and customer satisfaction.

Skills

Service delivery

Field management

Team leadership

Communication

Technology literacy

Tools

Computers

Job description

Date Posted: 2026-10-15 Country: United Kingdom Location: Otis Bristol Rooms 201 - 205, Regus Aztec West, 2430, The Quadrant, Aztec W, BS32 4AQ, UK Service Area Manager Location: South West

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Service Area Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.

Typical day

• Ensure all aspects of field safety across your engineers/mechanics.
• Direct the performance of field maintenance and contractual service operations, performing regular 1:1 with your team.
• Conduct field education training with your engineers.
• Maintain customer quality assurance, managing the expenditure of labour and materials.
• Improve efficiencies, managing route schedules and callback rates.
• Authorise repair orders and tracking completion.
• Lead change to better efficiency and communication.

Requirements

• Experienced in service delivery, and field management.
• Able to engage with a team of field based engineers.
• Elevator/lift/Vertical Transportation industry experience is desired, but not essential.
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment.
• Strong computer and technology skills, business acumen and a passion for customer service.

Benefits

• You'll get a highly competitive salary, bonus scheme and company car or car allowance.
• Full personal development, working within an experience service team to gain first hand experience directly from them.
• The opportunity to work within a global frame work and to get the opportunity to apply for positions around the world.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

About Otis

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis.

Become a part of the Otis team and help us Buildwhatsnext!

Equal Opportunity Employer

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.