Repairs Manager

OTIS LIMITED; West of England; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company car or car allowance

Matched pension contributions up to 6.

25 days holiday plus bank holidays

Option to purchase up to 5 additional

Private healthcare

Employee Assistance Programme

Life assurance

Industry-leading training and developm

Job summary

Otis Bristol is seeking an experienced Repair Manager to lead repair operations across the South West region. You will oversee the planning, delivery and safety of repair projects while developing the capability of your team.

You will own the customer relationship, drive performance against KPIs and margins, and identify opportunities for additional work. This is a leadership role in a globally renowned lift company.

Qualifications

• Lift industry professional with a strong repair background.
• Experience leading and developing field-based engineering teams.
• Proven track record of delivering operational and financial targets.
• Excellent commercial awareness and P&L understanding.
• Experience in planning, forecasting, project delivery and resource management.

Responsibilities

• Develop and manage plans to deliver monthly repair targets in line with company processes and objectives.
• Take ownership of project delivery, ensuring repair works are completed safely, efficiently and to a high standard.
• Ensure repair surveys are completed promptly, and works are planned effectively with customers and their representatives.
• Act as the primary customer interface throughout the repair lifecycle, building strong relationships and delivering an outstanding customer experience.
• Identify opportunities for additional works and contract growth whilst maintaining customer satisfaction.
• Monitor and improve performance through regular review of KPIs, labour utilisation, material spend and project productivity.
• Deliver monthly margin, volume and efficiency targets across the region.
• Recruit, lead, coach and develop a high-performing team of repair engineers and supervisors.
• Identify capability gaps and implement development plans to strengthen technical and leadership skills across the team.
• Drive continuous improvement initiatives to enhance operational efficiency and commercial performance.

Skills

Lift industry experience

Team leadership

Financial targets

Planning & forecasting

Customer relationship management

Job description

Date Posted: 2026-10-15 Country: United Kingdom Location: Otis Bristol Rooms 201 - 205, Regus Aztec West, 2430, The Quadrant, Aztec W, BS32 4AQ, UK Repair Manager South West Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is seeking an experienced Repair Manager to lead our repair operations across the South West region. This is a fantastic opportunity for a proven lift industry leader to take ownership of a significant repair portfolio, driving operational performance, customer satisfaction and financial results. Leading a team of skilled engineers, you’ll be responsible for the successful planning, forecasting and delivery of repair projects, ensuring works are completed safely, efficiently and to the highest standards while developing the capability of your team and supporting future business growth.

As a Repair Manager, you will:

• Develop and manage plans to deliver monthly repair targets in line with company processes and objectives.
• Take ownership of project delivery, ensuring repair works are completed safely, efficiently and to a high standard.
• Ensure repair surveys are completed promptly, and works are planned effectively with customers and their representatives.
• Act as the primary customer interface throughout the repair lifecycle, building strong relationships and delivering an outstanding customer experience.
• Identify opportunities for additional works and contract growth whilst maintaining customer satisfaction.
• Monitor and improve performance through regular review of KPIs, labour utilisation, material spend and project productivity.
• Deliver monthly margin, volume and efficiency targets across the region.
• Produce accurate forecasts and maintain visibility of project performance using repair planning tools.
• Recruit, lead, coach and develop a high-performing team of repair engineers and supervisors.
• Identify capability gaps and implement development plans to strengthen technical and leadership skills across the team.
• Drive continuous improvement initiatives to enhance operational efficiency and commercial performance.

To be successful in this role, you will:

• Be an experienced lift industry professional with a strong technical repair background.
• Have previous experience leading and developing field-based engineering teams.
• Demonstrate a strong track record of delivering operational and financial targets.
• Possess excellent commercial awareness and a strong understanding of profit and loss management.
• Have experience in planning, forecasting, project delivery and resource management.
• Be highly customer focused with the ability to build credibility with both customers and internal stakeholders.
• Be a confident leader who can motivate teams, drive accountability and deliver results.
• Have a proven history of improving performance, productivity and team capability.

Why Join Otis?

• Competitive salary
• Company car or car allowance
• Matched pension
  contributions of up to 6.5%
• 25 days holiday plus bank holidays
• Option to purchase up to 5 additional days annual leave
• Private healthcare
• Employee Assistance Programme
• Life assurance
• Access to industry-leading training and development
• Career progression opportunities with the world's leading lift and escalator company
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global,
people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do.