Lift Repair Manager

Otis; Cardiff; Presencial; GBP 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Company car

Pension matching (up to 6.5%)

25 days holiday + bank holidays

Private healthcare

Life assurance

Training & development

Career progression

Descripción de la vacante

Otis in the South West is seeking an experienced Lift Repairs Manager to lead our repair operations across the region. You will manage a team of engineers and supervisors, plan repairs, ensure safety compliance and deliver strong financial results. You will build relationships with customers and drive continuous improvement to exceed targets.

Formación

• Experience leading field-based engineering teams.
• Proven track record delivering operational and financial targets.
• Strong commercial awareness and understanding of profit & loss.

Responsabilidades

• Lead repair operations across the South West region.
• Plan, forecast and deliver repair projects, ensuring safety and quality.
• Act as primary customer interface and ensure excellent customer experience.
• Identify opportunities for growth while maintaining customer satisfaction.
• Monitor KPIs, labour utilisation, material spend and productivity.
• Deliver monthly margin, volume and efficiency targets for the region.
• Recruit, coach and develop a high-performing team of engineers and supervisors.
• Drive continuous improvement to uplift efficiency and commercial performance.

Conocimientos

Lift industry experience

Leadership

Project delivery

Forecasting & planning

Customer relationship management

P&L management

Team development

Continuous improvement

Descripción del empleo

Lift Repairs Manager

South West

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is seeking an experienced Repair Manager to lead our repair operations across the South West region. This is a fantastic opportunity for a proven lift industry leader to take ownership of a significant repair portfolio, driving operational performance, customer satisfaction and financial results. Leading a team of skilled engineers, you'll be responsible for the successful planning, forecasting and delivery of repair projects, ensuring works are completed safely, efficiently and to the highest standards while developing the capability of your team and supporting future business growth.

As a Repair Manager, you will:

• Develop and manage plans to deliver monthly repair targets in line with company processes and objectives.
• Take ownership of project delivery, ensuring repair works are completed safely, efficiently and to a high standard.
• Ensure repair surveys are completed promptly, and works are planned effectively with customers and their representatives.
• Act as the primary customer interface throughout the repair lifecycle, building strong relationships and delivering an outstanding customer experience.
• Identify opportunities for additional works and contract growth whilst maintaining customer satisfaction.
• Monitor and improve performance through regular review of KPIs, labour utilisation, material spend and project productivity.
• Deliver monthly margin, volume and efficiency targets across the region.
• Produce accurate forecasts and maintain visibility of project performance using repair planning tools.
• Recruit, lead, coach and develop a high-performing team of repair engineers and supervisors.
• Identify capability gaps and implement development plans to strengthen technical and leadership skills across the team.
• Drive continuous improvement initiatives to enhance operational efficiency and commercial performance.

To be successful in this role, you will:

• Be an experienced lift industry professional with a strong technical repair background.
• Have previous experience leading and developing field-based engineering teams.
• Demonstrate a strong track record of delivering operational and financial targets.
• Possess excellent commercial awareness and a strong understanding of profit and loss management.
• Have experience in planning, forecasting, project delivery and resource management.
• Be highly customer focused with the ability to build credibility with both customers and internal stakeholders.
• Be a confident leader who can motivate teams, drive accountability and deliver results.
• Have a proven history of improving performance, productivity and team capability.

Why Join Otis?

• Competitive salary
• Company car or car allowance
• Matched pension contributions of up to 6.5%
• 25 days holiday plus bank holidays
• Option to purchase up to 5 additional days annual leave
• Private healthcare
• Employee Assistance Programme
• Life assurance
• Access to industry-leading training and development
• Career progression opportunities with the world's leading lift and escalator company