Service Architect Associate

Softcat; Manchester; Hybrid; GBP 60,000 - 86,000; Full time

Benefits offered by this job

Hybrid working 2-3 days in office

Flexible hours

School pick-up flexibility

Job summary

Softcat is seeking a Service Architect Associate to shape and design quality services across the business. You will work with customers and internal teams to ensure service processes, tooling and architectures are fit for purpose and robust to implement.

You will help create operational designs, collaborate on tool integration, and assist with service introduction, while maintaining strong stakeholder relationships and clear communication across a cross-functional team.

Qualifications

• ITIL (v4) preferable with awareness of SIAM, Agile and Lean beneficial.
• Experience in an IT Services organisation is beneficial.
• Contract review experience in an operational capacity, focused on requirements and solutions alignment.
• Demonstrable experience working in a highly analytical way to find creative solutions to challenges.
• Excellent written and oral communication, able to present information clearly and persuasively.
• Ability to develop and maintain strong relationships within cross-functional virtual teams and with key stakeholders.
• Demonstrable organisational skills and attention to detail.

Responsibilities

• Create and manage operational service designs, including process maps, RACI's and supporting collateral.
• Collaborate with internal teams to design tools and systems for our services.
• Contribute to planning for service introduction.
• Work with Third Parties to create integrated service offerings.
• Ensure architecture quality is robust and well communicated to relevant teams.
• Review and improve existing services.

Skills

ITIL v4

SIAM

Agile

Lean

Analytical thinking

Excellent communication

Stakeholder management

Organisational skills

Job description

12 month Fixed Term Contract Role

Would you like to work in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Service Architecture team

Softcat's Service Architecture team are an integral part of our Services Business. Our Service Architects shape and design quality business-wide services and are the focal point at Softcat for all activities surrounding operational service design and architecture. Working closely with customers and internal business units, the Service Architecture team ensures that the design of service processes, organisational structures and tooling are fit for purpose, compliant and implemented successfully.

Success. The Softcat Way.

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction - both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: www.softcat.com.

As a Service Architect Associate, you'll be responsible for:

• Create and manage operational service designs, to include process maps, RACI's and supporting collateral
• Work with relevant internal teams to create process and integration design of tools and systems for our services
• Contribute and assist with planning for service introduction
• In collaboration with all appropriate internal teams, work with relevant Third Parties to agree and create integrated service offerings
• Responsible for assuring the architecture quality of each service you design, ensuring that these are accurate, robust, and well communicated to all relevant teams
• Contribute to the review and improvement of existing services

What we need from you:

• ITIL (v4) preferable, with an awareness and understanding of other service methodologies such as SIAM, Agile and Lean beneficial
• Experience of working within an IT Services organisation beneficial
• Contract review experience in an Operational capacity, focussed on requirements and solutions alignment
• Demonstrable experience of working in a highly analytical way to find creative solutions to challenges
• Excellent written and oral skills, with the ability to present information clearly, persuasively, and elegantly, ensuring effective communication
• Ability to develop and maintain strong relationships within a cross-functional virtual team and with key stakeholders
• Demonstrable organisational skills and attention to detail

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working 2-3 days in the office and 2-3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/.

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.