Head of Workspace Services

Softcat; Marlow; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Softcat in the United Kingdom invites a strategic Head of Workspace Services to shape and lead the Workspace Services strategy, aligning with the Technology Strategy and driving value for customers. You will collaborate with sales leadership, guide delivery teams, and chair councils to ensure a proven, high-quality service portfolio.

The role requires senior leadership experience, strong stakeholder engagement, and a history of technology-enabled service delivery.

Qualifications

• Evidence of senior leadership in workspace services or related tech environments.
• Experience engaging executives, suppliers and cross-functional teams.
• Proven ability to drive strategy and execution with commercial acumen.
• Strong relationship-building across the business and industry contacts.
• Passion for developing teams and achieving outcomes across departments.

Responsibilities

• Accountable for the Workspace Services strategy and ensuring it supports Softcat sales performance.
• Collaborate with sales leadership to meet annual budgets YoY.
• Represent stakeholders in Tech Tower Councils with clear direction and communications.
• Chair Service Councils for Workspace to ensure the right services are in the portfolio.
• Champion priorities across Workspace services in alignment with sales strategy.
• Ensure delivery teams are aligned and supported, with processes and capacity.
• Manage technology opportunities to deliver portfolio-wide solutions.

Skills

Leadership

Stakeholder management

Workspace services

Strategic planning

Team leadership

Job description

Would you like to work in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Service Portfolio team

Softcat is a publicly listed business with over 3,000 employees predominantly based across offices in the UK and Ireland and a small number internationally. Part of the success of Softcat is down to the approach taken to ensure the right technology is provided to customers with industry leading expertise and our ability to build trust for our customers via service experience and delivery.

Your role

The Head of Workspace Services will develop, deliver and communicate the Workspace Services strategy at Softcat in support of Softcat's overall Technology Strategy. You will work with other business leaders to ensure service departments are prepared to act efficiently and effectively to maximise returns on product and service investments to deliver a relevant and aligned proposition to new and existing customers.

As Head of Workspace Services, you’ll be responsible for:

• Accountable for the Workspace Services strategy and ensuring it is centred around supporting and driving Softcat sales performance
• Working with the sales leadership team and appropriate sellers, ensuring that the Workspace Services sales achieves budget YoY
• Acting as a permanent member of the Tech Tower Councils, representing key stakeholders in the councils and related meetings, providing clear direction and regular communications
• Chairing the Service Councils for Workspace, ensuring we have the right services in the portfolio and driving collaboration to ensure high quality customer experience
• Champion the priorities across Workspace services for all relevant customers, in alignment with the sales strategy
• Ensuring that the delivery teams responsible for delivering the Workspace Services strategy are well aligned and supported. Working with the various department leads to ensure relevant processes, capacity and customer centricity is in place to support Softcat goals
• Managing technology opportunities to ensure Softcat continue to deliver solutions across the portfolio

We'd love you to have

• A leader in technology innovation, skilled at engaging stakeholders, executives, and suppliers with a fully commercial approach
• Experience from a previous Workspace services role or senior technologist role across multiple sectors
• Experience operating at a senior leadership level either as an individual contributor or leading teams.
• Exceptional interpersonal & influencing skills, proven history of building and maintaining relationships across the wider business and with an established network of senior level industry contacts.
• Passionate about developing teams and individuals and working across departments to deliver specific outcomes.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.