Customer Services Executive

Softcat; Manchester; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

School pick-up flexibility

Job summary

Softcat is seeking a Customer Services Executive to join our Marlow-headquartered team. The role focuses on managing the end-to-end returns process and assisting with customer billing issues for set Sales teams.

You will work in a busy, friendly environment with a strong culture and a flexible approach to work, including hybrid patterns and supportive teamwork.

Qualifications

• Highly organised with high attention to detail.
• Excellent time management and ability to multi-task.
• Able to learn quickly and retain information.
• Willing to roll up sleeves and work hard.
• Excellent telephone manner and communication.
• Strong administration skills.

Responsibilities

• Process return and credit requests.
• Unravel and resolve queries with customers and suppliers.
• Process credits and reinvoices in collaboration with credit control.
• Resolve duplicate shipments with Accounts Payable and suppliers.
• Understand internal processes to assist sales teams.
• Process financial transactions accurately and impact on wider business.
• Serve as dedicated Customer Service representative for multiple Sales teams.

Skills

Highly organised

Excellent time management

Multi-tasking

Learn quickly

Hard-working

Excellent telephone manner

Excellent communication & admin

Job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Softcat is one of the UK's Leading IT Infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service – both which inspire our flexible, friendly approach to business. You will be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.

Success. The Softcat Way.

Softcat is a major UK success story in technology solutions. We're a £1 billion+ pa turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people – and the platform we give them to prove their potential.

Be part of a team that enables business growth

We are looking for a Customer Services Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day-to-day organisation and smooth running of the returns process.

As Customer Services Executive, you'll be responsible for:

• Processing requests for return and or credits
• Unravelling and resolving all queries and discrepancies with both customers and suppliers.
• Processing credit and reinvoices for our customers, working closing with our credit control team.
• Resolving duplicate shipments with our Accounts payable team and suppliers.
• Understanding internal processes and systems in order to provide our sales teams with assistance and advice.
• Good understanding and accurate processing of financial transactions such as raising customer and supplier credits and the impact this has on the wider business.
• Dedicated Customer Service rep for several Sales teams.

We'd love you to have

• Someone who is highly organised with high attention to detail
• Excellent Time Management skills
• Ability to multi-task
• Able to learn quickly and retain lots of information.
• Someone not afraid to roll their sleeves up and work hard
• Have an excellent telephone manner
• Excellent communication and administration skills

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working –3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.