Services Engagement Resource Planner

Softcat; Marlow; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid working model

Support for neurodiversity in recruitment process

Job summary

A national IT services provider based in Marlow is seeking a Services Engagement Resource Planner. In this role, you'll ensure the efficient allocation of resources to meet business demands while maintaining a focus on customer excellence. The ideal candidate should have exceptional customer service skills and strong communication abilities while working in a collaborative, hybrid environment. Apply now to join this innovative team.

Qualifications

• Ability to manage multiple opportunities with attention to detail.
• Proactive team player demonstrating initiative.
• Willingness to learn and adapt in a fast-paced environment.
• Proactive approach, flexibility and ability to adapt to change.
• Willingness to learn and take initiative.

Responsibilities

• Manage resourcing for Tech Tower opportunities.
• Capture essential data using ZenDesk.
• Align projects to help T&S resource track opportunities.
• Aligning and logging projects to allow T&S resources to keep track of their opportunities on various internal platforms.
• Ensuring T&S resources aligned have the appropriate skills to meet the customers' expectation.
• Confidently scoping out and qualifying opportunities with our Sales teams and stakeholders using various communication channels.
• Assist SE Engage Coordinators with the resourcing of Large & Complex opportunities.

Skills

Exceptional customer service skills

Strong communication skills

Organizational skills

Proactive

Time management

Flexible and adaptive

Team player

Attention to detail

Multitasking

Job description

Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Services Engagement Team!

The Services Engagement (SE) department is a newly created team to support sales with the resourcing of all our Services Towers. It's an exciting function that sits within Tech & Services (T&S), built to meet the needs of our internal and external customers, and provide the best possible customer experience throughout the engagement with T&S. You'll be part of lots of opportunities to help shape and contribute to a successful relationship between Sales and T&S and continue the development and improvement within Services Engagement with customer excellence at the heart of everything we do.

Success. The Softcat Way. Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat.

A Services Engagement Resource Planner in our Tech & Services division plays a crucial role in ensuring the efficient allocation of internal and external resource (Services Partners) alignment based on the business demand of our Softcat customers. This role involves resource allocation, ensuring resource availability to meet business objectives and a focus on exemplary customer excellence. This role will work closely with Services Engagement Coordinators, T&S Teams and other parts of the business to ensure that resources are aligned effectively and in a timely manner.

As a Services Engagement Resource Planner, you will be responsible for:

• Resourcing into your specific Tech Tower opportunities for internal T&S resources or Services Partners
• Inbox / Opportunity management and capturing essential data via our resourcing tool ZenDesk
• Ownership and accountability of opportunities throughout the various resource alignment stages
• Aligning and logging projects to allow T&S resource to keep track of their opportunities on various internal platforms
• Ensuring T&S resource aligned have the appropriate skills to meet the customers' expectation
• Confidently scoping out and qualifying opportunities with our Sales teams and stakeholders using various communication channels
• Assist SE Engage Coordinators with the resourcing of Large & Complex opportunities

We'd love you to have:

• Exceptional customer service skills whilst upholding professionalism and patience
• Passionate team player who encompasses a proactive approach and demonstrates initiative
• Strong communication skills with the ability to build and develop rapport with different stakeholders across the business
• The ability to work on multiple opportunities whilst maintaining a strong attention to detail
• Willingness to learn with the capability of being flexible and adaptive to change
• Highly organised with a focus on prioritisation and time management in a fast‑paced environment

Flexible working patterns:

• Hybrid working – 2 days in the office and 3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion.

Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture‑driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.