Communications Manager

Softcat; Marlow; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Softcat is seeking a Communications Manager to lead the strategy, planning and delivery of internal and external communications. You will work with senior stakeholders across the business, guiding messaging and protecting brand voice, shaping communications for measurable impact.

As a senior member of Softcat's Marketing department, you will oversee content across channels, drive performance, and mentor a team while staying ahead of industry trends to support business growth.

Qualifications

• Exceptional written and verbal communication; ability to influence senior stakeholders.
• Significant experience in communications, PR, or marketing roles, with a track record of strategic initiatives.
• Strong expertise in content strategy, messaging development, and multi-channel delivery.
• Proficiency in Microsoft Office applications (Teams, Word, PowerPoint, Excel).
• Deep understanding of digital communication tools, social media, and performance measurement.
• Strong analytical skills with data-driven improvements.
• Excellent organisational and project management abilities.
• Experience leading high-performing teams.
• Ability to work autonomously with accountability.

Responsibilities

• Deliver and drive the communications strategy, ensuring alignment with wider business and marketing objectives.
• Lead planning and execution of integrated internal and external communications campaigns from concept to delivery and evaluation.
• Advise senior stakeholders on messaging, tone of voice, positioning, and approach.
• Oversee creation of high‑quality content across channels, ensuring brand alignment.
• Monitor, analyse, and report on communications performance to optimise strategy.
• Manage and prioritise complex communications requests and high‑profile activity.
• Provide leadership within the Communications team with line management responsibilities.
• Stay up to date with industry trends to inform strategy.

Skills

Communication skills

Experience in communications

Content strategy

Microsoft Office

Digital tools

Analytical skills

Project management

Leadership

Autonomy

Tools

Microsoft Teams

Word

PowerPoint

Excel

Job description

Join our Communications team

Would you like to continue your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

The story of Softcat is one driven by an unprecedented ‘people-first' culture that celebrates talent, champions potential and delivers customer‑centric technology solutions that support business ambitions. As such, employee engagement, high knowledge share, productivity and creative collaboration sit at the heart of what will drive future growth and both employee and customer satisfaction.

Success. The Softcat Way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Lead our Communications team

This is a senior role responsible for leading the strategy, planning, and delivery of internal and external communications. This role plays a critical part in shaping company‑wide messaging, protecting and evolving brand voice, and ensuring communications activity drives measurable impact.

As a Communications Manager, you will be a senior member of Softcat's Marketing department, with responsibility across all areas of communications. You will work closely with senior stakeholders across the business, providing expert guidance and owning the end‑to‑end delivery of high‑impact communications initiatives.

Responsibilities

• Deliver and drive the communications strategy, ensuring alignment with wider business and marketing objectives.
• Lead the planning and execution of integrated internal and external communications campaigns, from concept through to delivery and evaluation.
• Act as a trusted advisor to senior stakeholders, providing guidance on messaging, tone of voice, positioning, and communications approach.
• Oversee the creation of high‑quality content across all channels, ensuring consistency, clarity, and alignment with brand and business priorities.
• Monitor, analyse, and report on communications performance, using data and insights to optimise strategy and demonstrate impact.
• Manage and prioritise complex communications requests, taking ownership of high‑profile or business‑critical activity.
• Act as leadership within the Communications team, supporting best practices and contributing to overall team performance with line management responsibility.
• Stay up to date with industry trends and best practices, using insights to inform communications strategy and recommend improvements.

Qualifications

• Exceptional written and verbal communication skills, with the ability to tailor messaging and influence and engage senior stakeholders.
• Significant experience in communications, PR, or marketing roles, with a proven track record of delivering strategic communications initiatives in a fast‑paced environment.
• Strong expertise in content strategy, messaging development, and multi‑channel communications delivery.
• Proficiency in Microsoft Office applications, including Teams, Word, PowerPoint, and Excel.
• Deep understanding of digital communication tools, social media platforms, and performance measurement.
• Strong analytical skills, with the ability to interpret data and translate insights into actionable improvements.
• Excellent organisational and project management skills, with the ability to manage multiple complex priorities.
• Experience in leading high‑performing teams.
• Ability to work autonomously, take ownership and operate with a high degree of accountability.

Flexible Working Patterns

• Hybrid working – 3 days in the office and 2 days working from home.
• Working flexible hours – flexing the times you start and finish during the day.
• Flexibility around school pick‑up and drop‑offs.

Work in a way that works for you

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Inclusion and Accessibility

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

AI Use in Recruitment

Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture‑driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.