Service and Parts Advisor

Eansor Auto Group; Brook; On-site; GBP 41,000 - 49,000; Full time

Job summary

Eansor Auto Group is seeking a Service Advisor to guide customers through maintenance scheduling and vehicle repairs. The role focuses on delivering excellent service, building relationships, and effectively communicating with customers.

The ideal candidate will work Monday to Friday, 8am to 5pm, with a salary range of $55,000–$65,000 annually. Proficiency in office software and a customer-centric mindset are essential to success in this fast-paced environment.

Qualifications

• Customer-focused with strong interpersonal skills.
• Ability to thrive in a fast-paced team environment.
• Good problem solving and attention to detail are essential.
• Familiarity with basic office software and multitasking.

Responsibilities

• Guide customers through maintenance scheduling and repair processes.
• Provide quotes for parts and labour and advise on maintenance schedules.
• Keep customers updated on repair progress and follow up on questions.
• Handle parts inquiries and ordering; perform additional duties as assigned.

Skills

Customer service

Teamwork

Problem solving

Attention to detail

Adaptability

Tools

Reynolds Ignite

Google Sheets

Word

Excel

Job description

Eansor Auto Group is looking for an Service Advisorin Forest!

The Service Consultant is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer centric individual who is passionate about building relationship with our customers.

Job Duties:

• Work with customers to understand their needs.
• Work with customers to answer questions or concerns.
• Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
• Provide quotes on parts and labour services and advise on regular maintenance schedules.
• Complete a follow up to ensure that customers have no additional questions about the repair of their vehicle.
• Parts inquiries and ordering.
• Additional duties assigned.

Successful Candidates Possess:

• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Ability to problem solve and high attention to detail.
• Loves a fast pace environment.
• Computer skills and understanding of technology such as google sheets, word, excel.
• Experience with Reynolds Ignite software considered an asset.

Shift: Monday-Friday 8am-5pm

Salary: $55,000-$65,000 annually

Why Work for Eansor Auto Group

The Eansor Auto Group is a locally based, family owned and operated company serving the automotive needs of our neighbours in London, St. Thomas, Forest and surrounding areas. With over 30 years of experience selling and servicing both Ford, Lincoln, and a variety of pre-owned vehicles, we have built an amazing team and customer base. Our number 1 priority is customer satisfaction. We value our team members and provide lots of opportunities for expanding your skills and career. We hope you will join our team of dynamic, hard working individuals and grow with us!

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!