Customer-Centric Service & Parts Advisor

Eansor Auto Group; Brook; On-site; GBP 41,000 - 49,000; Full time

Job summary

Eansor Auto Group is seeking a Service Advisor to guide customers through maintenance scheduling and vehicle repairs. The role focuses on delivering excellent service, building relationships, and effectively communicating with customers.

The ideal candidate will work Monday to Friday, 8am to 5pm, with a salary range of $55,000–$65,000 annually. Proficiency in office software and a customer-centric mindset are essential to success in this fast-paced environment.

Qualifications

• Customer-focused with strong interpersonal skills.
• Ability to thrive in a fast-paced team environment.
• Good problem solving and attention to detail are essential.
• Familiarity with basic office software and multitasking.

Responsibilities

• Guide customers through maintenance scheduling and repair processes.
• Provide quotes for parts and labour and advise on maintenance schedules.
• Keep customers updated on repair progress and follow up on questions.
• Handle parts inquiries and ordering; perform additional duties as assigned.

Skills

Customer service

Teamwork

Problem solving

Attention to detail

Adaptability

Tools

Reynolds Ignite

Google Sheets

Word

Excel

Job description

Eansor Auto Group is seeking a Service Advisor to guide customers through maintenance scheduling and vehicle repairs. The role focuses on delivering excellent service, building relationships, and effectively communicating with customers.

The ideal candidate will work Monday to Friday, 8am to 5pm, with a salary range of $55,000–$65,000 annually. Proficiency in office software and a customer-centric mindset are essential to success in this fast-paced environment.