Service Advisor - Volkswagen

Johnsons Cars Ltd; Tamworth; On-site; GBP 25,000 - 34,000; Full time

Job summary

An established industry player in the automotive sector is seeking a Service Advisor to join their dynamic team in Tamworth. This role offers a competitive salary with opportunities for personal and professional growth. The ideal candidate will excel in customer service and sales, ensuring that every customer receives top-notch service. With comprehensive training programs and a supportive work environment, you'll have the chance to thrive in your career while being part of a team that values innovation and accountability. If you're passionate about delivering exceptional service and maximizing sales, this is the perfect opportunity for you.

Benefits

Birthday Leave

Company Pension Scheme

Staff Discounts

On-demand Dental Services

Optional Healthcare Benefits

31 days paid annual leave

Internal Training Academy

Qualifications

• Minimum 12 months experience in a customer service or sales role.
• Strong organizational and communication skills are essential.

Responsibilities

• Provide exceptional customer service and exceed customer expectations.
• Schedule work on customer vehicles and provide accurate estimates.
• Promote sales of genuine parts and accessories.

Skills

Customer Service

Sales Maximization

Interpersonal Skills

Organization Skills

Communication Skills

Education

Minimum 12 months experience in a similar role

Job description

The Vacancy

Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we're not just selling cars; we're creating exceptional experiences for our customers.

Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda.

Now, we want you to be a part of our journey as a Service Advisor at our Volkswagen Dealership in Tamworth.

£25,397 basic salary with a realistic OTE of £33,397

Why Johnsons Cars?

Benefits

We pride ourselves on maintaining the highest standards of professionalism and integrity. At Johnsons Cars, we are more than just a workplace; we are a team. We value our employees and offer a host of benefits that set us apart from the rest:

• Birthday Leave: We know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.
• Company Pension Scheme: You will be entered into our Company Pension Scheme to help you plan for your future.
• Staff Discounts: Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
• More Discounts: Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
• Dentist on Demand: Your health is important to us, and that includes your dental health. All employees have access to on-demand dental services.
• Optional Benefits: We offer a range of optional benefits, including healthcare cash plans.

Role And Responsibilities

• To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company
• To ensure all customer expectations and requirements are exceeded throughout
• To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
• The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.

The Ideal Candidate Will

• Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
• Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever.
• Have good telephone and face to face customer communication.
• Hold a minimum of 12 months, successful track record in a similar role.
• Hold a valid UK driving licence.
• Enjoy working in a fast passed, process driven aftersales environment and have strong organisation skills.

What We Offer

Joining our team means you'll be part of a dynamic and rewarding environment. You can expect:

• 31 days paid annual leave, increasing to 33 with longevity of service.
• Industry-leading product and manufacturer training to support your growth and success.
• For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.

The Company

Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers.

As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. by joining Johnsons cars you'll become part of a team that thrives of delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.

The Benefits

• Benefit 1
• Benefit 2
• Benefit 3
• Benefit 4

The Values

• Innovation: We are creative and fearless in our work.
• Accountability: We take ownership of our work and lead from the front.
• Teamwork: We collaborate widely and build supportive environments.

Life Assurance

Company Pension Scheme

Birthday Leave

Enhanced Holiday entitlement

Staff Discounts

Johnsons Benefits Platform

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