CSR / Service Advisor

Volvo Group; Wellingborough; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous pension

Annual leave 30 days

Healthcare & dental

Enhanced parental leave

Referral bonus £1000

Wellbeing benefits

Training & development

Job summary

Volvo Group seeks a skilled CSR/Service Advisor to act as the key link between customers, workshop technicians and parts teams in Wellingborough. You will book commercial vehicles into the workshop, prepare job cards, and keep customers updated on progress and costs.

The role involves preparing estimates, obtaining authorisation for additional work, liaising with technicians and parts colleagues, and invoicing once work is completed.

Qualifications

• Experience in Service Advisor roles within commercial vehicles is preferred.
• Customer-focused and professional, with strong communication skills.
• Organised and able to manage multiple jobs at once.
• Confident communicating with customers and workshop teams.
• Commercial awareness with good attention to detail.
• Comfortable discussing vehicle repairs, costs and timescales.
• Calm and professional under pressure.
• Strong team player with positive attitude.
• IT literate and able to use workshop management systems.

Responsibilities

• Deal with customers by phone, email and face-to-face.
• Book commercial vehicles into the workshop for servicing and repairs.
• Prepare job cards and communicate customer requirements to technicians.
• Provide customers with regular updates on vehicle progress.
• Prepare estimates and obtain authorisation for additional work.
• Liaise with technicians and parts colleagues to progress jobs.
• Inform customers of costs, timescales and completion dates.
• Invoice completed work and ensure documentation is accurate.
• Handle customer queries and resolve issues professionally.
• Maintain strong customer relationships and deliver excellent service.

Skills

Customer service

Communication skills

Organisation

IT literacy

Team player

Multitasking

Tools

Workshop management systems

IT systems

Job description

As a CSR / Service Advisor, you will be the key link between our customers, workshop technicians and parts team, ensuring vehicles are booked in, repaired efficiently and returned to customers with minimum disruption to their business.

• Dealing with customers by phone, email and face-to-face
• Booking commercial vehicles into the workshop for servicing, repairs and inspections
• Preparing job cards and ensuring customer requirements are clearly communicated to technicians
• Providing customers with regular updates on vehicle progress
• Preparing estimates and obtaining customer authorisation for additional work
• Liaising with technicians and parts colleagues to ensure jobs progress efficiently
• Keeping customers informed of costs, timescales and completion dates
• Invoicing completed work and ensuring all documentation is accurate
• Handling customer queries and resolving issues professionally
• Maintaining strong customer relationships and delivering excellent customer service
  
  Are you a people person with a passion for customer service and an interest in trucks and the transport industry?
We are looking for an experienced and customer-focused Customer Service Representative (CSR) / Service Advisor to join our busy Volvo Truck & Bus team in Wellingborough. This is an excellent opportunity for someone who enjoys working with customers, coordinating vehicle maintenance and repairs, and delivering a high standard of service in a fast-paced commercial vehicle environment., Ideally, you will have experience in a Service Advisor, Customer Service, Aftersales or Workshop environment, preferably within commercial vehicles, HGVs, trucks or automotive. We are looking for someone who is:
• Customer-focused and professional.
• Organised and able to manage multiple jobs at once.
• Confident communicating with customers and workshop teams.
• Commercially aware with good attention to detail.
• Comfortable discussing vehicle repairs, costs and timescales.
• Calm and professional under pressure.
• A strong team player with a positive attitude.
• IT literate and confident using workshop/service management systems.
Commercial vehicle or HGV experience would be highly advantageous, but we will also consider strong automotive Service Advisors with the right attitude and transferable skills.


• Generous pension plan
• 25 days holiday raising to 30 days with service + bank holidays
• Healthcare plan with access to dental insurance
• Enhanced paternity/maternity/foster leave
• Referral schemes - you can earn yourself £1000!
• Many benefits for yourself, family and friends including gym memberships, travel, hotel, theme park days + many more
• Training and development opportunities