Service Advisor - Automotive

Steven Eagell Group; Ashford; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Birthday off

Car Benefit Scheme

Pension scheme

Death in Service

Staff discounts

Comprehensive training

Medical cover

Job summary

Steven Eagell Group, Toyota Ashford, is seeking a dedicated Service Advisor to manage the service journey end-to-end and represent the Toyota brand in a high-volume, customer-facing environment.

You will build lasting relationships, deliver accurate estimates, and coordinate workshop activity while exploring sales opportunities and ensuring customer satisfaction.

Qualifications

• Proven high level of customer service
• Strong communication and ability to explain complex matters clearly
• Willingness to learn and stay up-to-date with product and technical info
• Thrives in a high-pressured environment

Responsibilities

• Deliver exceptional aftersales customer care and build rapport with customers
• Provide accurate vehicle service estimates and manage scheduling/workshop coordination
• Identify sales opportunities and promote genuine parts and services
• Follow up to ensure complete customer satisfaction and repeat business

Skills

Customer service

Communication

Sales awareness

Organisation

Job description

## Service Advisor - AutomotiveApply: Toyota Ashford: Full time: Posted 2 Days Ago: End Date: September 30, 2026 (11 days left to apply): JR100442**Salary:** from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE**Must Have**: A Full UK Driving License## **About Steven Eagell**As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.**Your Responsibilities as a Service Advisor:**Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role. You’ll build long-term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.* Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.* Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.* Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.**What we are looking for in a Service Advisor:*** A proven high level of customer service skills, and enjoyment in working with the people.* Previous experience of working in customer service, preferably in an automotive setting but not essential* Strong communication skills and the ability to explain complex matters in understandable terms.* Able to take initiative and ownership of issues with a proactive can-do attitude.* Able to multi-task and switch between tasks whilst remaining organised.* A team player who offers help and support to others.* Willingness to learn and keep up to date with product and technical information.* Thrives in a high-pressured environment.**What we offer you:*** 25 days annual leave + Bank Holidays and your Birthday Off* Long Service Awards / Colleague Recognition* Enhanced Maternity / Paternity at qualifying service length* Car Benefit Scheme after successful completion of a probation period* Sales Incentives* Comprehensive training provided* Company pension scheme* Death in Service* Access to high street discounts through Perk Box* In-house, manufacturer & professional qualifications* Staff referral scheme* Access to medical cover through Simply Health