Service Advisor

Auto Elite Network UK; Bolton; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

32 days holiday including Bank Holidays

Workplace Pension Scheme

Employee Car Scheme eligibility

Wellbeing support

Charity events and fundraising opportunities

Job summary

A leading automotive service provider in Bolton is seeking a dedicated Service Advisor to facilitate excellent customer experiences. Responsibilities include scheduling services, managing vehicle movements, and addressing customer queries. Ideal candidates will possess a strong customer service ethos, effective communication skills, and previous experience in a similar role. The position offers a competitive salary up to £28,000, additional bonuses, and attractive benefits including vacation days and a pension scheme.

Qualifications

• Passion for delivering high levels of customer service.
• Ability to develop and maintain long-term customer relationships.
• Target-oriented and has previous experience in a similar role.

Responsibilities

• Booking customers' cars in for service/MOT.
• Coordinating the movements of customer vehicles through the service centre.
• Handling customer enquiries and upselling services.

Skills

Customer service

Communication skills

Team player

Experience with 1 link and Kerridge

Job description

• Upto £28,000 basic for individuals with main dealer franchise experience
• Additional bonus plan
• Future progression opportunities available
• A team of 3 Service advisors and 1 trainee
• Experience with 1 link, kerridge, motability etc is desirable but not essential

Benefits of working at RRG Group

32 days holiday including Bank Holidays rising with length of service up to 38 days. Workplace Pension Scheme. After successful completion of 6 months probation period, you will be eligible to go into our Employee Car Scheme (Toyota / Lexus / Skoda). Fantastic future career opportunities as expected from a large and progressive Company. Wellbeing support. Great team spirit, charity events and the flexibility to get involved in various fundraising events.

Opportunity at RRG Toyota Bolton Service Advisor

Main duties of the role will include booking customers cars in for service/MOT, co-ordinating the movements of the customer vehicles through the service centre, customer enquiries, up selling and general administration tasks.

We are looking for candidates with a passion for delivering the highest levels of customer service and the personality to develop and maintain long-term customer relationships.

Ideally, the successful candidate will have previous experience in a similar role, be target orientated and be a team player.

Additionally, the successful applicant will also have excellent communication skills, provide a high level of customer service and have the ability to use their own initiative.

Normal working hours will be an average of 45 hours per week: Monday to Friday 08:00 through to 18:00 with an hour unpaid break for lunch.

You will also be required to work alternate Saturdays (every other) 08:30 through to 13.00 which will be part of the normal working week.