Service Advisor: Premier Customer Care & Growth

Mervyn Stewart; Belfast City District; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Company Pension

30 Days Holiday

Training & Development

Health & Wellbeing

Employee Discounts

Long Service Recognition

Staff Events

Company Awards

Inclusive Culture

Job summary

Mervyn Stewart in Belfast is seeking a Service Advisor to join its Aftersales Team at the busy dealership in Boucher. You will deliver outstanding service experiences, handle face-to-face and telephone inquiries, and build strong customer relationships.

The role involves promoting Aftersales products, collaborating across departments, and contributing to a positive, inclusive working environment. A full UK driving licence and good IT skills are required.

Qualifications

• Experience in a franchised car dealership.

Responsibilities

• Manage and maintain the customer database and engage with customers.

Skills

Customer service

Franchised dealer experience

One-Link experience

Fleet operations awareness

Motability acc. desirable

Driving licence

IT literacy

Verbal & written comms

Social media presence

Relationship-building

Multitasking

Time management

Tools

One-Link

Job description

Mervyn Stewart in Belfast is seeking a Service Advisor to join its Aftersales Team at the busy dealership in Boucher. You will deliver outstanding service experiences, handle face-to-face and telephone inquiries, and build strong customer relationships.

The role involves promoting Aftersales products, collaborating across departments, and contributing to a positive, inclusive working environment. A full UK driving licence and good IT skills are required.