Service Advisor: Customer Care & Growth Path

VanRath; Newtownabbey; On-site; GBP 21,000 - 28,000; Full time

Job summary

VanRath partners with one of Northern Ireland's established motor dealers to recruit a Service Advisor for a permanent role at Mallusk. The candidate will drive customer care, manage dealership relationships, and oversee the service process to deliver exceptional service and promote products and services.

The ideal candidate will have motor industry experience or related fields, with strong communication skills and a proven ability to handle sensitive information and customer complaints.

Qualifications

• Experience in customer-facing roles within the motor industry or similar.
• Strong communication and conflict-resolution skills.
• Ability to handle confidential information and processes professionally.

Responsibilities

• Drive the standard in customer care with the diverse customer base.
• Manage the relationship between customer and dealership.
• Manage the service process effectively.
• Go beyond process in delivering exceptional customer service.
• Deliver value-added sales solutions to promote products and services.

Skills

Customer service

Communication

Complaint handling

Job description

VanRath partners with one of Northern Ireland's established motor dealers to recruit a Service Advisor for a permanent role at Mallusk. The candidate will drive customer care, manage dealership relationships, and oversee the service process to deliver exceptional service and promote products and services.

The ideal candidate will have motor industry experience or related fields, with strong communication skills and a proven ability to handle sensitive information and customer complaints.