Service Advisor

Perfect Placement; Glengormley; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Residential induction academy

33 days holiday

Personal development

Employee benefits

Job summary

Perfect Placement represents a client in Mallusk, County Antrim, seeking a Service Advisor. This role focuses on delivering exceptional customer service, promoting products and services, and supporting the dealership's growth and reputation.

Key duties include handling inquiries, managing service bookings, building relationships, and contributing to targets while complying with regulations. A competitive £30,000 OTE with bonus, plus training and progression opportunities, are offered.

Qualifications

• Experience in customer service or selling, ideally in a main dealer environment.
• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail.
• Driven, enthusiastic, and proactive approach to work.
• Ability to work under pressure and meet deadlines.
• Customer-focused attitude with a passion for delivering outstanding service.
• Full UK driving licence.

Responsibilities

• Provide outstanding customer service and build lasting relationships.
• Handle customer inquiries efficiently and professionally.
• Manage workshops and service bookings to meet deadlines.
• Promote dealership products and services to meet sales targets.
• Support team initiatives and contribute to business growth.
• Ensure compliance with company and industry regulations.
• Maintain departmental organisation and support team performance.

Skills

Customer service

Sales experience

Communication

Organisational skills

Attention to detail

Driven/enthusiastic

Ability to work under pressure

Full UK driving licence

Job description

We are recruiting on behalf of our client for the position of Service Advisor in Mallusk, County Antrim. This role offers an excellent opportunity for motivated customer service professionals seeking to advance their careers within a well-established automotive dealership. The Service Advisor role is essential in delivering exceptional customer service, promoting the company's products and services, and supporting the dealership's growth and reputation.

Benefits of the Service Advisor role:

• Competitive OTE of £30,000, including a performance-based bonus
• Comprehensive training programme, including a week at their residential induction academy
• 33 days holiday, including bank holidays
• Ongoing personal development and career progression opportunities
• Supportive team environment focused on teamwork and success
• Access to a range of employee benefits and incentives

Duties of the Service Advisor role:

• Providing outstanding customer service and building lasting customer relationships
• Handling customer inquiries efficiently and professionally
• Managing workshops and service bookings to meet deadlines
• Promoting dealership products and services to meet sales targets
• Supporting team initiatives and contributing to business growth
• Ensuring compliance with company and industry regulations
• Maintaining departmental organisation and supporting team performance

Requirements for the Service Advisor role:

• Previous customer service or selling experience, ideally within a main dealer environment
• Excellent communication and interpersonal skills
• Strong organisational skills with attention to detail
• Driven, enthusiastic, and proactive approach to work
• Ability to work well under pressure and meet deadlines
• Customer-focused attitude with a passion for delivering outstanding service
• Full UK driving licence