Service Advisor - Maidenhead

Silcom Recruitment Limited; Thatcham; On-site; GBP 28,000 - 30,000; Full time

Job summary

Silcom Recruitment is seeking an experienced automotive Service Advisor for a family-run main dealer based in Maidenhead. You will handle post-purchase inquiries with exceptional customer service and provide accurate cost estimates for services and repairs.

You will schedule vehicle service appointments efficiently, identify opportunities to upsell additional services or accessories, and contribute to overall dealership revenue. Monday to Friday, 8:00am–6:00pm, with paid overtime on Saturdays.

Qualifications

• Outstanding customer service, promptly handling post-purchase inquiries, concerns, and requests.
• Provide precise cost estimates for suggested services and repairs, outlining labour, parts, and any supplementary fees.
• Streamline scheduling of vehicle service appointments, maximizing the efficiency of the service department's resources.
• Recognise opportunities to upsell supplementary services or accessories to clients, increasing dealership revenue.

Responsibilities

• Handle post-purchase inquiries and ensure outstanding customer service.
• Provide accurate estimates for services and repairs including labour and parts.
• Schedule and optimise service appointments for efficiency.
• Identify upsell opportunities to enhance dealership revenue.

Skills

Customer service

Cost estimation

Scheduling

Upselling

Job description

The Role:

Are you an experienced motor trade Service Advisor looking for an exciting new opportunity?

Our client, a family-run main dealer who have been selling vehicles for over 50 years are looking for an experienced Service Advisor to join their team based in Maidenhead.

Responsibilities & Requirements of a Service Advisor:

Ensure outstanding customer service by promptly handling post-purchase inquiries, concerns, and requests.

Offer precise cost estimates for suggested services and repairs, outlining labour, parts, and any supplementary fees.

Streamline the scheduling of vehicle service appointments, maximising the efficiency of the service department's resources to ensure swift turnaround times.

Recognise and propose opportunities to suggest supplementary services or accessories to clients, thereby increasing dealership revenue.

The Package:

Basic Salary: £28,000 to £30,000 + with uncapped additional bonuses for upselling!

Monday to Friday [8:00am – 6:00pm] + Rota’d Saturdays [paid as overtime]!

If you believe you have the passion, knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you.