Service Advisor - Blackburn

Silcom Recruitment Limited; Blackburn; On-site; GBP 20,000 - 32,000; Full time

Job summary

Silcom Recruitment Limited on behalf of a well-established motor trade group dealership based in Blackburn is seeking an experienced Service Advisor to join their team on a full-time basis. You will greet customers, clarify service, MOT and repair requirements, and work to understand and meet their needs.

You should have at least 2 years’ motor trade experience in a dealership, with strong customer service skills, excellent communication, and a valid driving licence.

Qualifications

• 2 years’ motor trade experience in a dealership or similar.
• Experience in a customer service based role in the motor trade is essential.
• Excellent communication skills.
• Full driving licence.

Responsibilities

• Greet customers and clarify service, MOT and repair requirements.
• Manage customers throughout the day with regular contact and personalised service.
• Upsell products and Service Plans and record sales activity.
• Raise invoices for work and meet collection deadlines.

Skills

Communication

Customer service

Team player

Job description

The Role:

We are recruiting onbehalf of an established motor trade group dealership, with a site based in Blackburn. Our client is keen to add an experienced Service Advisor to their team on a full time basis, you will be responsible for the following:

Duties will include:

• To meet & greet your customers, & clarify their Service, MOT and/or repair requirements.
• To manage your customers effectively throughout the day, maintaining regular contact and offer excellent, personalised levels of service.
• To up-sell products & Service Plans, handle objections and record sales activity.
• To raise invoices for work done & meet the customers' time deadlines for collection of their vehicles.

Experience Required:

• You will currently be working in a Service Advisor position, with ideally a minimum of 2 years’ motor trade experience in a dealership environment (or similar).
• Prior experience in a customer service based role in the motor trade is essential.
• Excellent communication skills.
• Team player with a flexible attitude; is willing to ensure customer satisfaction.
• You need to hold a full driving licence

The Package:

Basic Salary (experience dependant) up to £20,000 plus on target earnings of £27,000+

Monday to Friday 8:30am - 5:30pm, 1 in 2 Saturday mornings 8:30am – 12:30pm

If you believe you have the necessary knowledge, experience and enthusiasm to succeed in this position, then we would like to hear from you.