Service Advisor – HGV & Auto Aftersales

TruckEast Ltd.; King's Lynn; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading commercial vehicle dealer in King's Lynn is seeking a full-time Service Advisor. This role focuses on ensuring high customer satisfaction through effective management of service appointments and customer inquiries. The ideal candidate has strong organizational skills and experience in the automotive industry. Key tasks include coordinating with the workshop team and managing administrative duties related to service and repairs.

Qualifications

• Experience in handling aftersales processes, ideally in an HGV environment.
• Strong organizational and administrative skills.
• Ability to work effectively in a fast-paced, team-oriented environment.

Responsibilities

• Ensure high levels of customer satisfaction by providing customer-focused service.
• Manage customer inquiries and schedule service appointments.
• Coordinate with the workshop team for efficient service delivery.

Skills

Customer service skills

Organizational skills

IT skills

Teamwork

Proactive approach

Tools

Keyloop

Job description

A leading commercial vehicle dealer in King's Lynn is seeking a full-time Service Advisor. This role focuses on ensuring high customer satisfaction through effective management of service appointments and customer inquiries. The ideal candidate has strong organizational skills and experience in the automotive industry. Key tasks include coordinating with the workshop team and managing administrative duties related to service and repairs.