Service Advisor: Elevate Customer Experience & Car Care

Group 1 Automotive; Sandhurst; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Car discounts & servicing offers

Pension scheme

Family-friendly policies

Cycle to work

Wellbeing support

24/7 healthcare access

Volunteer day

Share purchase plan

Refer a friend bonus

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive is seeking a Service Advisor at Toyota Sandhurst to be the main point of contact for customers while their vehicle is in for maintenance and repair. You’ll build trust through clear communication, promote additional services, and coordinate workshop scheduling within a busy aftersales environment.

Join a global automotive group that supports career progression and values great customer experiences. Flexible working options are available on request.

Qualifications

• Excellent communication skills, with the ability to engage effectively with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time management skills and the ability to work under pressure.
• Previous experience in a target driven role, demonstrating the ability to meet goals.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day.
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
• Maintain precise and up-to-date customer records within our systems for effective service management.

Skills

Communication

Customer service

Upselling

Time management

Target-driven

Driving licence

Job description

Group 1 Automotive is seeking a Service Advisor at Toyota Sandhurst to be the main point of contact for customers while their vehicle is in for maintenance and repair. You’ll build trust through clear communication, promote additional services, and coordinate workshop scheduling within a busy aftersales environment.

Join a global automotive group that supports career progression and values great customer experiences. Flexible working options are available on request.