Automotive Service Advisor: Elevate Customer Experience

Group 1 Automotive; Lincoln; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Pension scheme

Cycle-to-work scheme

Healthcare access

Volunteer day

Share purchase plan

Training & development

Life assurance

Job summary

Group 1 Automotive is hiring a Service Advisor for their BMW Lincoln site. The role sits in the aftersales department where you are the main point of contact for customers while their vehicle is in for maintenance and repair.

You will welcome customers, keep them informed of progress, and upsell services with training support. The position is full-time, on-site, with a focus on delivering trusted customer experiences.

Qualifications

• Excellent communication skills with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Ability to identify customer needs and upsell relevant services.
• Excellent time management and ability to work under pressure.
• Experience in a target-driven role and meeting goals.
• Must hold a valid UK driving licence.

Responsibilities

• Welcome customers in a friendly, professional manner.
• Keep customers informed on vehicle repair progress with transparency.
• Develop product knowledge through manufacturer-led training.
• Promote additional services and repairs based on technician recommendations.
• Schedule workshop appointments accurately and efficiently.
• Make pre-appointment calls to confirm bookings and address questions.
• Maintain up-to-date customer records in systems.

Skills

Communication

Customer service

Upselling

Time management

Target driven

UK driving licence

Job description

Group 1 Automotive is hiring a Service Advisor for their BMW Lincoln site. The role sits in the aftersales department where you are the main point of contact for customers while their vehicle is in for maintenance and repair.

You will welcome customers, keep them informed of progress, and upsell services with training support. The position is full-time, on-site, with a focus on delivering trusted customer experiences.