Service Advisor - Early Finish with Overtime Opportunities

Auto Skills UK; Ospringe; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Overtime opportunities

Early finishes

Professional environment

Job summary

Auto Skills UK is recruiting a Service Advisor in the United Kingdom. The role sits in a busy commercial vehicle service department, acting as the main link between customers, the workshop, and the service team.

You will be the first point of contact face-to-face and over the phone, ensuring a professional journey for every vehicle. The position offers an early finish with excellent overtime potential, a basic salary up to £33,000 DOE, and overtime paid at time and a half.

Qualifications

• Previous experience as a Service Advisor or similar customer-facing automotive role.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Confidence when speaking with customers and upselling additional work.
• Good understanding of vehicle parts and repair processes.
• Ability to understand labour times and book times.
• Good IT and administration skills.
• A proactive and customer-focused approach.
• Commercial vehicle experience would be advantageous.

Responsibilities

• Act as the first point of contact for customers.
• Book vehicles into the workshop for servicing, maintenance and repairs.
• Liaise closely with Workshop Technicians and Service Teams.
• Keep customers updated on vehicle progress and repair requirements.
• Prepare and manage job cards.
• Assist with administration and invoicing.
• Provide accurate information on parts, repairs and labour times.
• Promote additional products and services where appropriate.
• Ensure customer expectations are managed effectively.
• Maintain accurate records and follow company procedures.

Skills

Customer service

Communication

Upselling

IT skills

Administration

Vehicle knowledge

Proactivity

Commercial vehicle experience

Tools

MS Office

Job description

Auto Skills UK is recruiting a Service Advisor in the United Kingdom. The role sits in a busy commercial vehicle service department, acting as the main link between customers, the workshop, and the service team.

You will be the first point of contact face-to-face and over the phone, ensuring a professional journey for every vehicle. The position offers an early finish with excellent overtime potential, a basic salary up to £33,000 DOE, and overtime paid at time and a half.