Service Advisor - Customer Relations & Vehicle Care

Vertu Motors plc; Tees Valley; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Nissan Stockton is seeking a Service Advisor to join our established dealership. The role focuses on building warm, trusted relationships between customers and the workshop, ensuring outstanding satisfaction.

You will set expectations, maintain contact during service or repair, and upsell products while following up to confirm customer happiness with the work. A history of customer-facing service is essential.

Qualifications

• Previous customer-facing service experience is essential.

Responsibilities

• Set customer expectations and keep in touch throughout service/repair.
• Upsell additional products and follow up to ensure satisfaction.
• Act as relationship manager between customer and workshop.

Skills

Customer service

Communication skills

Upselling

Job description

Vertu Nissan Stockton is seeking a Service Advisor to join our established dealership. The role focuses on building warm, trusted relationships between customers and the workshop, ensuring outstanding satisfaction.

You will set expectations, maintain contact during service or repair, and upsell products while following up to confirm customer happiness with the work. A history of customer-facing service is essential.