Service Advisor – Customer-Focused Scheduling & Support

Office Angels; Waltham Cross; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

20 days holiday + Bank Holidays

Clear progression & career development

On-site parking

Supportive and friendly environment

5 minute walk from station

Job summary

Office Angels is recruiting for a Service Advisor in Waltham Cross. The role involves welcoming customers, coordinating service appointments, and liaising between customers and technicians to provide cost estimates and timescales.

You will manage records, paperwork and communications to ensure a smooth service journey. This position requires strong communication, organisational and multitasking abilities, with a customer-first mindset and a positive, friendly approach.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail.
• Ability to multitask and manage a busy workload.
• Confident in handling customer queries and resolving issues.
• Customer-focused with a positive, friendly approach.

Responsibilities

• Welcome customers and act as the main point of contact for all service related enquiries.
• Book appointments and manage schedules using the company's service management system.
• Liaise between customers and technicians, communicating recommendations, estimated costs, and timescales.
• Obtain customer approval before any additional work is carried out.
• Keep customers informed throughout the service process with progress updates.
• Ensure customer records and service history are accurately maintained.
• Complete associated paperwork with high accuracy.
• Handle queries, concerns and complaints professionally to achieve a positive outcome.

Skills

Communication skills

Interpersonal skills

Organisational skills

Multitasking

Customer focus

Problem solving

Tools

Service management system

Job description

Office Angels is recruiting for a Service Advisor in Waltham Cross. The role involves welcoming customers, coordinating service appointments, and liaising between customers and technicians to provide cost estimates and timescales.

You will manage records, paperwork and communications to ensure a smooth service journey. This position requires strong communication, organisational and multitasking abilities, with a customer-first mindset and a positive, friendly approach.