Service Advisor — Auto Aftercare & Upsell Expert

Group 1 Automotive, Inc.; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Car discounts and servicing offers

Company pension

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access 24/7

Volunteer day

Share purchase plan

Refer a friend bonus

Training and development

Life assurance

Flexible working options

Job summary

Audi Whetstone in London is seeking a Service Advisor to be the main point of contact for customers while their vehicles are in for maintenance and repair. You will deliver outstanding experiences and work within Group 1 Automotive's trusted aftersales team.

Responsibilities include welcoming customers, updating on progress, promoting services, scheduling appointments, and maintaining accurate records. A UK driving licence is required.

Qualifications

• Excellent communication with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time management skills and the ability to work under pressure.
• Previous experience in a target driven role, demonstrating the ability to meet goals.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day.
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
• Maintain precise and up-to-date customer records within our systems for effective service management.

Skills

Excellent communication

Customer service

Upselling

Time management

Target driven

UK driving licence

Job description

Audi Whetstone in London is seeking a Service Advisor to be the main point of contact for customers while their vehicles are in for maintenance and repair. You will deliver outstanding experiences and work within Group 1 Automotive's trusted aftersales team.

Responsibilities include welcoming customers, updating on progress, promoting services, scheduling appointments, and maintaining accurate records. A UK driving licence is required.