Service Advisor - Customer-First Auto Service

Arc UK; Burton upon Trent; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Excellent salary package

Healthy bonus structure

Weekly hours with Saturday half-time (

Sat mornings overtime

22 days annual leave + 8 bank holidays

Career advancement opportunities

Job summary

Arc UK in Burton upon Trent is seeking a Service Advisor to join a franchised car dealership following an internal promotion. You will deliver high quality customer service at the service reception, ensuring timely vehicle repairs and clear communication with technicians and customers.

The role requires strong interpersonal skills, mechanical knowledge, and the ability to prioritise work, maintain documentation and handle invoicing while keeping customers informed throughout the service

Qualifications

• Good mechanical knowledge of cars and parts.
• Excellent communication, organisation and inter-personal skills.
• Good attention to detail and flexibility; able to adapt to changing priorities.
• Motor trade experience preferred but not essential; customer-facing experience is crucial.

Responsibilities

• Provide high levels of customer service on the service reception desk, ensuring clear communication between technicians and customers.
• Ensure timely, courteous and effective repair of vehicles within dealership policies.
• Liaise with the Service Manager to optimise work flow, considering workforce skills and costs.
• Ensure all work is invoiced correctly and payments received, handling customer queries within policy.
• Maintain close liaison with customers to maximise retention and satisfaction.
• Coordinate collection and delivery of vehicles, including hire/loan cars as required.

Skills

Mechanical knowledge

Customer service

Communication

Organisational skills

Inter-personal skills

Attention to detail

GSOH (humour)

Job description

Arc UK in Burton upon Trent is seeking a Service Advisor to join a franchised car dealership following an internal promotion. You will deliver high quality customer service at the service reception, ensuring timely vehicle repairs and clear communication with technicians and customers.

The role requires strong interpersonal skills, mechanical knowledge, and the ability to prioritise work, maintain documentation and handle invoicing while keeping customers informed throughout the service